Myphone displays caller stuck to IVR for 2 hours already

[it2pimp]

There is a caller that was connected to an IVR number.

In the management console there is no caller connected. But in Myphone (with admin rights) it displays a caller that is already connected for 2 hours now. While actually he isn't connected anymore, I cannot see his number on the trunk connected. We even called the number to check if his phone was still ringing (it is).

How can I remove the caller that is stuck on the IVR ?

 

[davidbenwell]

Restart the phone systemm. Do you have SP1.1 installed?

 

[it2pimp]

I only can restart the phone system tonight (because it is currently in use) I was going to try that.

But I wanted to know if there is another possibility to do this without restarting the phone system.

 

[nbailey]

nope that is the only option. So after hours do it, also be sure you are up to date with SP1.1

Thanks,
Nate

 

[it2pimp]

the 3CX phone system is up to date with sp1.1