Solved Name and Number in Call Log

[UKortkamp]

Hello all,
In the call log of the system the phone number and names of the calls are logged for incoming calls.
For outgoing calls only the phone number is shown (although most of the phone numbers are in the phone book).

Is it possible to set this somewhere, that also for outgoing calls (to external extensions) name (if available) and number is shown?

EDIT: same question for "Active Calls"

Kind regards
Uwe

 

[VasilisV_3CX]

Hi @UKortkamp,

Which client are you using Uwe? The new Desktop App? The legacy Windows Client? Mobile Client? etc.

If you add a global contact and call, can you send a screenshot of what you see?

 

[UKortkamp]

Hi @VasilisV_3CX
No, I don't think I described that clearly enough:

It's about the Admin Console:
Dashboard -> "Call history (Call log)" as well as "Numbers of calls in use (=>Active Calls)".

Thanks

 

[VasilisV_3CX]

Hi @UKortkamp,

I see, I believe that this is because when a call comes in, it gets matched to a contact and then displays the name as per the global / private contacts, whereas when making an outgoing call, there is no need to send the name along with the information.

Is it possible to set this somewhere, that also for outgoing calls (to external extensions) name (if available) and number is shown?

It is currently not possible at this point in time. I've not seen this on any roadmap that I've been privy to.

 

[UKortkamp]

I see, I believe that this is because when a call comes in, it gets matched to a contact and then displays the name as per the global / private contacts, whereas when making an outgoing call, there is no need to send the name along with the information.

Unless you want to display it in said places.

Thanks for the answer - at least I know that I wasn't too stupid to find it.

 

[VasilisV_3CX]

I understand. For now I'm afraid it's just not on the cards.

Thanks for the answer - at least I know that I wasn't too stupid to find it.

Not at all!

Feel free to open a new thread if you require anything else!