Name is not displaying

[Brock_4118]

Hi there,
since last few days i am facing one weird issue in on of my particular office, whenever they make any calls to extension name doesn't display only shows extension number.
before it was working so well suddenly i am having this issue. my all other office doesnt have this problem & i am using the same 3CX server for my office call routing.
any idea what might be causing the issue ?

 

[AWS2P]

hi
No settings change since it doesn't work?
Have you tried a pbx reboot?

 

[Brock_4118]

Hi,
We recently renewed our SSL certificate in the server,
i havent rebooted the server but i have rebooted services.

 

[AWS2P]

Is your PBx on premise ? running latest V16 ? on Debian, Windows?

 

[AWS2P]

when you search a contact in phonebook from deskphone, does it display name or not?

 

[Brock_4118]

Hi,
Our pbx is on remote location in our another branch & i used to do STUN configurations in every other branches, its on Windows server 2012 R2, i am having this problem in one office.

 

[Brock_4118]

& just now i have noticed that i am having this issue in my every branch, they all are facing this issue.
nama is displaying when they any extension receive the call but when they make call they dont see the name only extension number.

 

[JohnS_3CX]

If the issue is on screen of the person making the call, check the phonebook to ensure they appear correctly. You can also adjust this in the Contacts section of your management console, using the options button.

 

[Brock_4118]

i have just check in management console in contact section, i dont see any entry over there.

 

[JohnS_3CX]

For this you will have to check the phonebook on the devices. You won't see the extension names as contacts in the "Contacts" tab, but there you can adjust how it appears on the device phonebooks if needed.

 

[AWS2P]

did you have contacts set previously, or you never use before?
in console, in contact options

 

[Brock_4118]

i havent used it before, the problem is with making internal calls to any extension numbers, person making the call cant see the name only can see the extension number but the receiver can see the name & extension number.

 

[JohnS_3CX]

As above, please check the 3CX phonebook on the actual phones to ensure they extensions appear there with their names

 

[Brock_4118]

Hi #aws2p,
I have exact same settings in contact option section which you shown me here.

 

[AWS2P]

i havent used it before, the problem is with making internal calls to any extension numbers, person making the call cant see the name only can see the extension number but the receiver can see the name & extension number.

understood your problem, do you have something here


and this is unticked in extensions options?

 

[AWS2P]

Do you have first an last names set in extensions ?

 

[Brock_4118]

yeah but nothing is there totally blank

 

[Brock_4118]

yes mate i have set first & last name set in extension.

 

[AWS2P]

is the name displayed on the deskphone screen without calling or you have only extension number.

Are your phones using latest 3CX firmware and 3CX supported templates ?

What has changed since last time it was working fine?

you didn't answer about your running 3CX, is it latest V16.0.2.910?

 

[Brock_4118]

Yes name do display on screen of the phone of every configured extension on each phone,
yes i did upgrade the firmware as well & also re-provisioned the phone & also i restarted the server but still problem persist.& 3cx Version is 15.5.5