name not displayed on desktop app

[DiegoF]

Hi,
i have a problem on some 3cx users. When they call an extension from their mobile phone (from operator line not from 3cx app on mobile), their name does not appear but only the number although they are themselves users and the mobile phone is entered in the user's properties.
The problem I have with only some users, not all.
I have now done a test by having one of the problematic users call me on my extension: my desktop app installed on the pc only shows the number, not the name
Also in the call log of the administration console appear only the number while in the call log of the desktop app the name appears!
My 3cx is installed on premise, linux, last version
How can i resolve this?

 

[leejor]

Do you have that user name and number entered in the the company Phonebook? That will add the name, if it is not sent by the provider, which i assume, it is not..

 

[DiegoF]

Do you have that user name and number entered in the the company Phonebook? That will add the name, if it is not sent by the provider, which i assume, it is not..

no it is not in the company phonebook.
But the problem is with 3cx user that call another 3cx user from his smartphone with mobile number (not 3cx smartphone app). His mobile number is written in the user properties (under general > mobile number) so i expect that the 3cx pbx recognise the number of the user and show the name instead or along with the number

 

[leejor]

I recall this coming up in the past, where it was assumed, that, because a mobile number was entered in the extension settings, 3CX was expected to make use of that information to associate the 3CX name with the mobile number. At the time. it was explained that the mobile number is only there for "routing" purposes. I think that the suggestion was made, that 3CX could possibly use the mobile, and extension "association" for other purposes (caller ID). I suspect that that has not happened.

 

[JosIPVG]

You will have to put it in the company phonebook or the users phonebook , it doesn not pick up the name from the user even if the mobile number is set there.

 

[DiegoF]

You will have to put it in the company phonebook or the users phonebook , it doesn not pick up the name from the user even if the mobile number is set there.

ok, some user show the name but probably it pick up the name from the crm integration. Thanks