Need help on forwarding to external number

[Sean A]

Hi...

I have the Digital Receptionist setup to transfer to call queues. All extension(got about 10 of them) in the call queue is set to forward to mobile number (external). We often have an issue with going to the voice mail of one of the mobile number. I'm guessing 3CX system transfers to the number right away since it detects as they took the call. (even though it's connected to VM)

Is there any feature on 3CX for receivers to press any digit to take the call? I had similar setup on Voip.ms while ago but I switched to 3CX since the quality was junk over there.

I appreciate if someone can give me an input!

 

[cobaltit]

In the forwarding rules did you pick the option to 'Forward to Mobile'?

 

[Sean A]

For some reason, it's not ringing to mobile when I use that function. So I'm just using "Ring my mobile simultaneously"

 

[VoIPTools]

The trick is to setup your queue to move to the next agent BEFORE the cell voicemail can pick up. Of course if the cell is turned off, you are out of luck because it will go directly to voicemail. There is not a solution for this built into 3CX queues.

 

[leejor]

Do queue members actually honour forwarding settings and thus the rebound function?