Need Help with google drive backup

[JHenderson]

Last night our backup failed see below, I was able to create a local backup. Any help would be appreciated

3CX Phone System tried to backup but failed due to the following reason(s):
The service drive has thrown an exception: Google.GoogleApiException: Google.Apis.Requests.RequestError Rate Limit Exceeded [403] Errors [
Message[Rate Limit Exceeded] Location[ - ] Reason[rateLimitExceeded] Domain[usageLimits] ]
at GoogleDriveImpl.GdFolder.DoGetFiles(String type)
at GoogleDriveImpl.GdFolder.GetFolderId(String path)
at GoogleDriveImpl.GdFolder..ctor(GoogleDriveCreds creds, String path, String folderId)
at _3cxBackupRestoreImpl.Filesystem.GoogleDrive.GdFileSystem.Delete(String filename)
at _3cxBackupRestoreImpl.BackupRestoreUtils.Backup(IFilesystem filesystem, String instanceId, String cfgPath, String dbConnectionString, BackupConfig options, String fullpathFilename, Boolean sendEmail)
at BackupRestoreSchedule.BackupJob.Execute(IJobExecutionContext context)

 

[YiannisH_3CX]

Hello @JHenderson

What version PBX are you running? You can see the exact build number on the dashboard, under the information column next to the licence.

Also did this happen before or was it just an once off event?

 

[JHenderson]

We are running Enterprise Perpetual 15.5.10244.4, and this is the first time this has happend

 

[YiannisH_3CX]

We are running Enterprise Perpetual 15.5.10244.4, and this is the first time this has happend

If this is the first time this happens i would keep an eye on it for now and see if it happens again.
The error could be caused by a service not being available at the moment or a network issue.

If the issue does happen again then please let us know so we can further look into the issue.

 

[JHenderson]

Ok Will do, Thanks

 

[JHenderson]

Backup worked last night, I guess it was just something with google drive. Thanks for your help.

 

[YiannisH_3CX]

Glad i could assist. Keep an eye on it and let us know if you face any more issues.