Need my reps to be pulled out of phone queue when they take a chat?

[Joe S]

Our rep's login to the Phone, Chat, and SMS queue at the same time. What we are looking for is a work around that will remove them from the queue not only while they are on the phone but also if they take a chat. So, if they take a chat, they don't get a call, or if they are on a call, they don't get a chat. Any ideas on how we can get that to work?

 

[Charles_3CX]

I’m afraid there are no options to achieve this requirement.

 

[Joe S]

Then how are is everyone else handling it? Are they assigning certain reps to certain queue's only?