Need to refresh license for IVRs to work

[Kyle Sayer]

Hi,

My 3CX instance keeps stopping the IVR/Queues from working. If a caller selects an option from an IVR the call drops. But if I called the queue internally it says feature not available on this licence, and requires me refreshing the license for it to work again.

I have lost a few calls due to this but unware of it.

Is there anything I can do to stop this? Nothing has changed on the instance (as far as i know).

 

[cobaltit]

Are you on v15.5 Update 6? It's possible it did an activation check and if unable to talk to the activation server it reverted to a free license.

 

[Kyle Sayer]

Are you on v15.5 Update 6? It's possible it did an activation check and if unable to talk to the activation server it reverted to a free license.

Yes it V15.5 update 6, it's happened a few times now - is there anything that could be preventing it talking to the license server?

 

[cobaltit]

Unless you are blocking any outbound traffic or have no internet access at all for extended periods of time then no. You'd want to open a ticket with 3CX and get them some support logs to troubleshoot. Perhaps @YiannisH_3CX can help.

 

[YiannisH_3CX]

Hello @Kyle Sayer

Please check your inbox as i have sent you a p.m.