Solved Net2Phone SIP trunk- No outbound calls

[Cascada]

Hi,
I have several installations using Net2phone on the "old" platform without any issues. However, they "update" their platform and any new order is assigned to the new platform.
I just received the credentials for a new customer. I configured the SIP trunk and this is the situation:

• The trunk shows green.
• I am able to received phone calls (the old platform used 10 digits for the main number, the new one requires the "1' in front of it -- my location is USA)
• Outbound calls are failing. The log shows the following error:

05/08/2019 1:54:45 AM - Call to T:Line:10000>>4079000638@[Dev:sip:[email protected]2phone.com:5060] from L:19.1[Extn:102] failed, cause: Cause: 410 Gone/INVITE from XXX.XXX.XXX.XX:5060

For security reasons, for this post I masked the user name with "1111111111" and the from address with XXX.XXX.XXX.XX

Is anyone having a similar issue with net2phone?

Thanks

 

[JohnS_3CX]

Hi Cascada

Do you use E.164 processing on this PBX by any chance?

If you send the call out with the "1" prepended in front will the call succeed without getting a 410 Gone?

The invite should then show T:Line:10000>>14079000638 if this is the format they want under the new platform

 

[Cascada]

Thank you JohnS. Problem solve!

 

[JohnS_3CX]

Glad it was resolved!