Solved new 3cx hosted instance has error = A system service is down and affects telephony.

[colonial]

further investigation shows....

3CXHotelModule01ERROR: service 3CXHotelModule01 is not running

 

[StavrosA_3CX]

Hello,

Can you please open a support ticket
With the issue - Title and your License Key.

Thank you in advance.

 

[NikosT_3CX]

@colonial what is the version of the PBX that shows this please ?If its not v18RC, can you please update it to this as we had seen this error and its fixed now.

 

[colonial]

someone from hosted support deleted the instance

however I cannot redploy now

 

[colonial]

correction

I was able to redeploy

and it has the exact same problem again

• 
  A system service is down and affects telephony.
  RESTART SERVICES
  
  

then when u look into it ... it says...

3CXHotelModule01ERROR: service 3CXHotelModule01 is not runningErr



this is a fresh install using the portal... no restore, no sip trunk, no configuration done at all

 

[NikosT_3CX]

@colonial can you please check now and let us know if you have the same issue ?

 

[colonial]

still yellow
in instance manager thing

 

[NikosT_3CX]

@colonial is your PBX on the latest version 1880 ?
Can you PM me your key please ?