new desktop client 18.9.933 no pop-up on ring

[Yeslian]

Hello,

The former version of the client, 18.8.508 did work well with our CRM (vTiger)
This week the phonesystem and the desktop client have been updated.

the new desktop client does not open the CRM contactpage on ringing, only after picking up the phone.

With the older version the desktopclient did open on ringing the phone.

Can I change this?

 

[Evolute IT]

Not anymore. It has been changed to be consistent. Before, the automatic popup would open on ringing and custom URLs could be opened on ringing or connected.

Now, both are "on connected."

I do not expect this to be changed back. @edossantos

 

[Martin_F]

It would be good to choose between "ringing" and "answered". The staff who use this function now have to wait for the CRM page to load after the call has been answered to see who they are and address them correctly. "Good Afternoon.... erm.... Mr.. Mrs.... Ah yes, Mr Smith" isn't a smooth start!

 

[nofreeze2]

Not anymore. It has been changed to be consistent. Before, the automatic popup would open on ringing and custom URLs could be opened on ringing or connected.

Now, both are "on connected."

I do not expect this to be changed back. @edossantos

This is a MASSIVE disappointment! our entire team used the "popup on ring" this allows our team to see who is calling before answering the call!! This feature was the MAIN reason why we chose 3CX system. This option really needs to be returned!

 

[nofreeze2]

We just updated this week and did not know that option would be taken away. If we knew that we would never had updated!

 

[nofreeze2]

@Nick Galea Is there anyway we can get help with this? Adding back the option to popup on incoming ring was massive for us.

 

[N_G]

OK we will check what we can do

 

[Evolute IT]

OK we will check what we can do

I guess bring back the dropdown selection but have it apply to both custom and server-side URLs. This way, everyone is happy.

(We are happy with the on connected but I can understand why some like it the other way.)

 

[nofreeze2]

OK we will check what we can do

Thank you. Yes giving the option would be wonderful so people can have it popup early if needed. Thanks

 

[nofreeze2]

@Nick Galea I want to Thank you for bringing back the option for early pop up on the 3cx windows app! This is huge for us! Thanks

 

[N_G]

No problem, thanks for your heads up @nofreeze2

 

[Yeslian]

Here it still does not work with the option 'popup on ring'....

 

[Yeslian]

In the past the option like the picture below would give the popup when on ring.
Now the option is back but does not work for the integration with CRM

@Nick Galea

 

[edossantos]

In the past the option like the picture below would give the popup when on ring.
Now the option is back but does not work for the integration with CRM

@Nick Galea




View attachment 33005

That option only applies to the custom URL option. It's not valid for CRM integrations. When you enable a CRM integration, the popup always happens when the call is connected. There is no way to configure this at the moment.

 

[Yeslian]

ok, tnx for your reply...

I hope this option wil work for CRM integration in the future (because it did work in the past)

 

[edossantos]

ok, tnx for your reply...

I hope this option wil work for CRM integration in the future (because it did work in the past)

The option was never available for CRM integrations. In the past, contact popups for CRM integrations were automatically launched on call ring, and this was changed to happen on answer. But the setting was always for the custom URL.