New install won't activate

[boomschtick]

I have just spun up a VM at Digital Ocean and installed 3cx on it. I have done this same setup two other times without an issue. The install went fine and I ran through the browser setup.

Now that I can get to the dashboard, the license won't activate. I go into settings -> license and click refresh and I get: license_error.UnknownError

I have set the DNS server to 8.8.8.8. erp.3cx.com and activation.3cx.com resolve without an issue.

I also tried a full uninstall and reinstall. No change.

I have done this with the firewall off and on with the same result.

Not sure what to try next.

 

[Dominik Oelmaier]

Hello,

ist that a new license?

If not, you have to release the license from your FQDN, then try it.

 

[YiannisH_3CX]

Hello @boomschtick

Please make sure that you are installing the PBX on a fully updated operating system. Also if you are installing on Debian make sure it is debian 9

 

[boomschtick]

It is a brand new license. Never before used.

It is on a fully up to date Debian 9 box.

 

[boomschtick]

I'm convinced there is something wrong with the key. I did a FULL restart.

I deleted the entire droplet (VM). Gone. No more!
I spun up a new droplet with Debian 9.5 64 bit.
I released the domain and ip address for the key
I brought the droplet up to date and installed 3cx
I did the command line wizard instead of the web wizard this time
I did a copy and paste of the key right from the 3cx site into the terminal
I answered all the questions
At the end I got this:

Starting Event Notification Service...

Lets Encrypt Trusted SSL Certificate created...SUCCESS

Done
Setup completed


Your license key is not activated! Login to the Management Console > Settings > License and re-activate your key.

You can access the 3CX Management console from this URL: https://omd.3cx.us:443
or via IP: https://xxx.xxx.xx.xxx:443

Username: user
Password: pass

Public IP: xxx.xxx.xx.xxx
FQDN: servername.3cx.us
License key is: xxx-xxxx-xxxx-xxxx

Copy and paste this information to a secure location! This dialog is displayed only ONE TIME! If you lose this information, you lose access to your installation.

There HAS to be something wrong with the key. What else is left?

 

[YiannisH_3CX]

Try the following an let me know if it works or not.

SSH into the machine and run :
apt-get update
apt-get upgrade
apt-get dist-upgrade
reboot machine and try again.

 

[boomschtick]

Try the following an let me know if it works or not.

SSH into the machine and run :
apt-get update
apt-get upgrade
apt-get dist-upgrade
reboot machine and try again.

@YiannisH_3CX
This did not work. Still getting license_error.UnknownError

 

[YiannisH_3CX]

Since you are still facing the issue you will need to open a ticket with our support department as this will require further investigation.

 

[boomschtick]

Since you are still facing the issue you will need to open a ticket with our support department as this will require further investigation.

@YiannisH_3CX

This is a free key and as such, I don't have a way to open a ticket with support.

 

[Marari]

Just out of curiosity...

Did you create firewall / port-foward rules to allow the appropriate traffic through to the VM?

Not having the ports open will not allow communication with 3CX to verify the license (or have any SIP traffic for that matter).

 

[boomschtick]

@Marari

It has a direct public IP, so there is no NATing going on so no port forwarding.

The default Debian rules don't block traffic, but just in case I ran:

iptables -F
iptables -X
iptables -t nat -F
iptables -t nat -X
iptables -t mangle -F
iptables -t mangle -X
iptables -P INPUT ACCEPT
iptables -P OUTPUT ACCEPT
iptables -P FORWARD ACCEPT

which essentially disables the firewall. It did not make a difference. There is also no cloud firewall running on the DigitalOcean side.