Toggle sidebar Toggle sidebar

New iOS update, repeatedly reconnecting and beeping

Status
Not open for further replies.

kylep87

Forum User
Joined
Jan 8, 2014
Messages
16
Reaction score
0
I was just on a call with another internal extension. We were both on iOS apps. We continuously heard beeps throughout the call. I noticed on the 3CX windows app that it kept showing we were starting new calls, but the iOS app showed that were were on the same call. I looked at the 3CX call log after and it showed we made 12 calls in 20 minutes between us. Some were to from his extension to mine and some were from mine to his. This never happened before on the old iOS app before the update. Not sure if it's the iOS update or the new 3CX update, which he had to do immediately after the iOS update. How can we talk on the phone if it continuously beeps? What's going on?
 
We made a fix on this issue and we've got a positive feedback - we plan to open a new TestFlight beta session for 16.1.2 within days, so this fix will also be included.
 
  • Like
Reactions: Infinitel_LeeM, accentlogic, StephenS and 1 other person
Thank you!!!!
 
  • Like
Reactions: accentlogic and StephenS
I am running an iPhone 7, iOS 13.5.1, 3CX v16.1.1.323, with a Ubiquiti Wireless & Verizon LTE.

I ran into a few instances that the beeping would happen and I would lose part of the conversation each time. Once I sat down and didn't move while being located about 20 ft from an access point, it stopped beeping and I could hear properly. I turned on verbose logging and once I receive a call or if I need to make a call, I will update as needed.
 
we have multiple users with the same issue
 
I had my first official customer threat that if the iPhone app issue isn't resolved soon, they're moving to Ring Central. Today's issue was a missed call.

How close are we to releasing the next version?
 
Ive been running with the 3CX testflight app with no issues with the latest release build of 3CX on the server.

I know it isn't best to run test software in production but it may be a solution.
 
StephenS said:
Ive been running with the 3CX testflight app with no issues with the latest release build of 3CX on the server.

I know it isn't best to run test software in production but it may be a solution.
Click to expand...

I've met resistance from every customer that I've suggested it to. They find it scary. One specifically mentioned the license agreement was not acceptable.
 
  • Like
Reactions: FuTech-Nel
It's not just the beeps, disconnects, and reconnects; this issue also leads to segmentation of calls in the call reports into multiple calls, which renders the call count in call reports totally useless. We've had to resort to eyeballing the daily log and figuring out which sets of multiple calls to the same number are actually one call.

We've been running the TestFlight version for a week now with zero issues, but only as a test on one extension. The sooner it hits the App Store the better.
 
When will ver.16.1.2 be released on Apple app store?
 
Yeah, I'm getting beat up everyday by my remote ios users... need the update soon.
 
Same here, 3CX please give us an update.
 
Getting reports of this issue from multiple clients and this is starting to make us look bad.
 
I've announced some days ago on a different topic: we'll officially release 16.1.2.86 by end of this week (most probably this Thursday afternoon)
 
  • Like
Reactions: Infinitel_LeeM and Moz
Vali_3CX said:
I've announced some days ago on a different topic: we'll officially release 16.1.2.86 by end of this week (most probably this Thursday afternoon)
Click to expand...
so in this update, the status redirection solution is not expected?
 
Hello,

I have an user reporting the problem is back on 16.1.2. The user was really unhappy with 16.1.1, then she installed the beta and everything worked, and now the app has updated to 16.1.2 and the issue is back...
 
network43 said:
Hello,

I have an user reporting the problem is back on 16.1.2. The user was really unhappy with 16.1.1, then she installed the beta and everything worked, and now the app has updated to 16.1.2 and the issue is back...
Click to expand...

I have Iphone users that just started experiencing this issue late last week. I checked versions and it is 16.1.2.86. They're pretty upset because they are our top execs and I had just convinced them to switch from Samsungs to Iphones a month before. This was not an issue for them until late last week.

I'm not seeing the disconnects/reconnects with the issue that others report. Just a loud brrrrr, and the interface locks up when it happens.
 
  • Like
Reactions: network43
Status
Not open for further replies.

Latest Posts

Forum statistics

Threads
111,990
Messages
590,161
Members
164,925
Latest member
batarong
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom