New POST data delay after updating CRM Integration template?

[AdamTR]

Hi all,

I've updated my CRM Integration template with a new field, but I am yet to see the new POST data come through to our API.

Is there a known delay in the data POSTed to come through, or is that I've added the new field incorrectly?

 <PostValues Key="">
          <Value Key="duration" Passes="1" Type="String">[Duration]</Value>
          <Value Key="phone" Passes="1" Type="String">[Number]</Value>
          <Value Key="agent" Passes="1" Type="String">[Agent]</Value>
          <Value Key="callType" Passes="1" Type="String">[CallType]</Value>
          <Value Key="DateTime" Passes="1" Type="String">[DateTime]</Value>
          <Value Key="CustomerID" Passes="1" Type="String">[EntityId]</Value>
          <Value Key="CallStart" Passes="1" Type="String">[CallStartTimeUTC]</Value>
          <Value Key="CallAnswered" Passes="1" Type="String">[CallEstablishedTimeUTC]</Value>
          <Value Key="CallEnd" Passes="1" Type="String">[CallEndTimeUTC]</Value>
        </PostValues>

All of the fields are coming through fine, with the exception of the "CallAnswered" value (this happens to be the one that I have added).

Any tips/pointers would be appreciated.

Many thanks,

 

[edossantos]

How did you upload the updated template? You will need to delete the existing one first, and then upload. Or, you can replace the XML file in the 3CX server and restart the 3CX System Server service. The file is located here:

• Windows: C:\ProgramData\3CX\Instance1\Data\Http\Templates\crm
• Linux: /var/lib/3cxpbx/Instance1/Data/Http/Templates/crm

 

[AdamTR]

Ah okay! So overwriting it does not work - That's fantastic, thank you @edossantos

 

[edossantos]

I would have to try it, but I think that overriding from the management console will not work.

 

[Evolute IT]

I would have to try it, but I think that overriding from the management console will not work.

It does if the template file name and CRM name are the same, and the version is greater in the new file. This also keeps the settings intact.