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- Jul 18, 2019
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We have a need for queue agents to be able to set a status that leaves them logged into their call queues but doesn't send them any calls. This would enable all agents to be in this status if required, while not sending queued calls to the no answer destination as it would if they were logged out of the queues.
All this would need to be is another tick box in the extension forwarding settings called 'ignore queue calls', and it would be mutually exclusive with the existing 'log out from queues' tick box (ie. when one is ticked the other gets greyed out) so only one could be ticked - the status in question either logs them out of queues, ignores queue calls, or neither (ie. they receive queue calls).
All this would need to be is another tick box in the extension forwarding settings called 'ignore queue calls', and it would be mutually exclusive with the existing 'log out from queues' tick box (ie. when one is ticked the other gets greyed out) so only one could be ticked - the status in question either logs them out of queues, ignores queue calls, or neither (ie. they receive queue calls).
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