New system old key "Commercial keys cannot be replaced"

[Colin911]

I had an old system 24SC key.
I needed to move the system to new hosting and at the same time update a trunk. For complicated reasons, both of these had to switch simultaneously.

On the new system i had a trial. I could not get the sip trunk working for over a month so it expired. I purchased a one year 8SC license.

I still have 9 months left on my old 24SC license and now wanting to apply the old key to the new server to allow 24SC.



I just noticed this article: https://www.3cx.com/blog/news/licensing-updates/

Does this mean that 3cx's new "Strategy" means I've essentially wasted a bunch of money? Appreciate if anyone knows. Thanks.

 

[KyriacosS_3CX]

Hello,

You can contact customer services at https://www.3cx.com/contact/ that can offer further guidance.

 

[Colin911]

Hello,

You can contact customer services at https://www.3cx.com/contact/ that can offer further guidance.

HI and thanks for your reply.

On your suggestion, I have contacted Customer Support, and the person responding has flatly refused my request despite all of this happening within days of the policy change. I don't really see why this is so restricted. My old server is no longer running. I'm already out of pocket the extra license for the longer testing time I had requested.

Case [2239168] if you are interested.

I feel like persons at 3cx are not empowered to make common sense decisions over policy. That's a shame. I'm sure the founders would see this differently.