New Template Not Applied

[Kla Service]

Hi,

We are facing a problem with our template integration in 3CX:

The problem is that we have made some changes inside our template, deleted the old CRM Integration, recreated the integration by uploading the new .xml file but:
While in 3CX management console the integration seems to be the right one, if we try to set in motion a request that we have changed it returns the values from the old integration.

We have tryed on different "Cacheless" machines, rebooted services, rebooted 3CX Server, saved the .xml file with other names but nothing seemed to be working.

PS:
Which kind of Value does 3CX needs when the CRM integration doesn't find anything?

PSS:
How can i trasmit the ID (From CRM) Saved by the matching scenario to the "ReportCall"?

I will attach a .txt file with the our crm integration

Thank you all in advice

 

[edossantos]

You will need to delete the contacts synchronized from the initial run from the 3CX Console > Advanced > Contacts > Bulk Delete > Delete CRM Contacts. This will delete these contacts from 3CX only, and will let you start from scratch.