New User - can't make outbound calls

[scottmcd9999]

I've just setup 3CX on Amazon Lightsail, and I've signed up with Skyetel for my provider. I used the Skyetel guide to create my SIP trunks in 3CX, and I can make outbound calls, but I cannot make any incoming calls. If I call the number I purchased from Skyetel, I get an error from Verizon saying the call cannot be completed as dialed.

Here's the Skyetel doc I used: https://skyetel.atlassian.net/wiki/spaces/SUG/pages/516194305/3CX+Legacy+Configuration

I used *1234 as my Main Trunk No, and I also used the phone number I purchased from Skyetel as the main trunk (with an asterisk in front).

Any help would be greatly appreciated.

 

[AWS2P]

Have you set an inbound rule on your trunk ?

 

[scottmcd9999]

Yes, I created an inbound rule according to the Skyetel document link I posted earlier. I used *1234 as my main trunk number, and set the Registar/Hostname/Gateway/IP value to 52.41.52.34, 52.8.201.128, 52.60.138.31, 50.17.48.216, 35.156.192.164 (as suggested in the document). I set the Options to Allow Inbound Call and uncheked the Allow Outbound Calls (as suggested in the document).

 

[scottmcd9999]

I set my DID to *1949 (the last 4 digits of the number I purchased from Skyetel) and it's working! I can make inbound and outbound calls now.

Thanks very much for your assistance.

 

[AWS2P]

what have you changed from previous config, did you remove registar IP's ?
is real number end 1949 ? 1234 was a fake or have you set this?

 

[scottmcd9999]

My Registrar IP values where as follows:

52.41.52.34, 52.8.201.128, 52.60.138.31, 50.17.48.216, 35.156.192.164

I got these directly from the Skyetel documents.

The real number ends in 1949. 1234 was a fake, and according to the Skyetel document I could put any number in there (even a fake). I don't know if that's the case, but when I changed the Trunk number to *1949 (the last 4 digits of my number with Skyetel), that allowed me to receive inbound calls.

 

[AWS2P]

Of course you can't use a fake number in inbound rule if you want it to be applied, this is why, now, it works as number is found in rule .
Probably this is on outbound rule where you can use (with Skyetel) a fake number.

 

[JohnS_3CX]

Hi Scott,

You should not need to set it up that way, I think that guide is out of date.
Take a look at our guide instead: https://www.3cx.com/docs/us-sip-trunk-skyetel/

The main trunk number should be entered instead of 1234, and it must be in E164 format.

 

[scottmcd9999]

Thanks for the link to the 3cx document. I've changed my main trunk number to the E164 format, and it's working.