New User Interface - Call Logs Report

[mark_sunnymanagementgroup]

Extension or Range of Extensions is missing on the call logs report.

I need to export excel file to range of extensions. Unfortunately, can export per user only.

 

[OlegR_3CX]

Hi there.
Indeed, there is no option in the interface in V20.

 

[mark_sunnymanagementgroup]

I don't want to export per users and we have lots of extension. what is your best suggestions to meet the goal below

Goal: I want to know unanswered calls and no call back to those unanswered calls for every department or range of extensions. This report is crucial to monitor the receptionist closely.

 

[OlegR_3CX]

You cant specify the range of the users in the report.
Run Any-Any and export your CSV, and then you can parse it with the users you need.

 

[mark_sunnymanagementgroup]

Please provide guidance for a step-by-step tutorial.

 

[mark_sunnymanagementgroup]

Please provide guidance for a step-by-step tutorial.

 

[bitn2]

There is no guide.Just use the csv tool you like and parse with the users you need.

 

[mark_sunnymanagementgroup]

I understand, but it's a hassle to export unanswered or missed calls for every user.