3cx reports

  1. Question Regarding Queue Call Decline and Timeout Tracking

    Hello, We would like to ask whether there is currently a reliable way to identify when a queue agent explicitly declines/rejects an incoming queue call. Additionally, we would also like to know whether it is possible to identify cases where an agent intentionally lets a queue call ring until...

  2. Queue Performance Overview scheduled CSV missing newly created queue – duplicated report fixed it

    Hello, I wanted to share an issue I found with Queue Performance Overview scheduled reports in 3CX V20 Update 8 (Build 1121), hosted by 3CX. Environment 3CX Version: V20 Update 8 (Build 1121 Release) Hosted by 3CX Scheduled report (Daily): Report type: Queue Performance Overview Range...

  3. FEATURE REQUEST: Reports Capturing IVR

    Hoping that 3CX could have a more granular report capturing IVR calls just like the old Detailed Queue Statistics where the caller's activity is traced per hop. This is captured in the Inbound Calls Report right now, however, it puts the caller's number multiple times on the Caller ID section...

  4. Custom Times for reports

    We would like to request more flexibility with scheduling reports. Currently, all scheduled reports are sent at the same time, and weekly reports are only available on Mondays. This setup is causing complications for our customers. We would like the ability to set a custom time for each...
    • Mendy E
    • Thread
    • 3cx reports
    • Replies: 0
    • Forum: Other

  5. New User Interface - Call Logs Report

    Extension or Range of Extensions is missing on the call logs report. I need to export excel file to range of extensions. Unfortunately, can export per user only.

  6. Einzelne Benutzer aus Reports dauerhaft ausschliessen

    Hallo Zuerst würde ich gerne wissen, welche Daten pro User in einem Report erfasst werden? Wo finde ich eine Auflistung? Gibt es die Möglichkeit, einzelne Benutzer aus den Reports dauerhaft auszuschliessen? Benötigt dieser Benutzer eine spezielle Rolle? Vielen Dank für die Hilfe. H.J.
  7. chrismeece

    Upgraded to 20 and Manager can't see queues to run reports

    We upgraded to 20 last night and now our Operations Manager has no queues listed in the dropdown menu for queues. He is set with the Manager role and he is a member of that queue. The only way he sees the option is if I set him to System Owner.

  8. 3CX Presense Status Reports

    Hello Team, We have multiples request from our customers, they need to see presense status reports, for example: User1: 9:00 to 10:00 Available 10:00 to 10:30 Do not disturb 10:30 to 11:00 Away Is that report in the 3CX roadmap? Thanks

  9. Call Report - Filter by Totals

    Is there any way to run the Call Report. and filter it by calls that the totals were longer then a certain amount of time. Like for example the "Queue Performance Overview" report has an option "Exclude calls dropped before" Is this something that can be added to the main "Call Report"
    • Mendy E
    • Thread
    • 3cx reports filter reports
    • Replies: 0
    • Forum: Other

  10. Report with status notication

    Is it possible to make visible in a report with status notication (Available, Away, Do not disturb, Lunch or Business trip) a user has chosen?

  11. Agent Login History for past 24hrs

    Hi 3CXers, I am new to this and need help to create a daily report for Agent Login History for our night shift agents who are working from 7pm to 7pm next day. Your help on this highly appreciated. Kind regards, Malinda

  12. Reports not sending when scheduled

    Good Morning Support, I am hoping you can help us figure out an issue with our reports not sending correctly. We originally had multiple reports setup, some would run daily, others at the beginning of the week, for the week previous. After upgrading to 18.0 U7 (build 312) our reports are not...

  13. Ambiguous talk time in reports

    I have attached a print screen of a report. In all abandoned calls I have zero talking time (like the first red notation). But I have found only one with talking time (second red notation). And I wonder what is right and what is wrong? The calls inserted first in the Queue with a mandatory...
  14. ZenMasta

    Holiday not enforced, call logs show nothing

    I got a private message from an employee that saying that they're remote extension was ringing at home even though we're closed for good Friday. I checked holiday hours and sure enough it was configured. I then ran a report... Type: Call Reports All Calls: From 4/7/2023 12:00:00 AM To...

  15. Ring Group Distribution Report - only reports on handsets NOT App users

    Hi All, A 3CX Pro system, running in Azure. Latest version. Client with 100+ users (not all groups shown in this report). Spread across 5 sites. only 10 or so Handsets, EVERYONE else uses either android, iOS or web client. As shown in the report attached (from a small section of a today) it...

  16. Ring Group Statistics / Total Answered Zero

    Hi All We have config Inbound Route calls to Digital Receptionist > Timeout = 1 sec. > Call Flow app = 711 after tested incoming call we generated report got issue Ring Group Statistics show Total Answered Zero result attached files. 3CX Version? 18.0 (Build 461) Server OS? Windows Server...

  17. Can the 3CX reports split by the Groups? as we are able to get reports for all users but when we want to get the report group-wise, I'm not.

    Hi All, I'm creating a 3CX report based on the call trasferred, so different users can transferred the calls to different groups. So, my requirement is, I want to create a report in which I can get the groups i.e. the reports should be group-wise in a single repport as I can get the report...

  18. Reporting

    3CX looks to be a very good system but my lack some basic reporting when tracking metrics to see if you have your system menus optimized and that your agents are doing their jobs correctly. I am hoping I can be pointed to where I am missing this in the reporting system. Abandoned calls which...

  19. Report to see missed ACD calls

    Hello, I would like to know if there is a way to see the ACD calls that ring at a logged in ACD agents extension, but failover to another agent when they do not answer. I see that there is an unanswered calls column in the Extension Stats report, but it was suspected by our Customer Service...
  20. rjamesm2884

    3CX Report Call Reports Play Column incorrect url for files

    Hello, I noticing that the call reports on 3CX there is a column to play the recording, when you click the play icon it will point to the server private address and not the FQDN of the server. The email does point to the FQDN but the links inside the report are not pointing the FQDN, the...
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