Newb Setup Question

[cloidhamer]

Ok, this is my first foray into VOIP, and I'm used to analog systems. I have successfully setup the 3cx with a Grandstream GXW4180 and one Polycom 330. The Grandstream currently has two lines attached to it. I have read many posts in this forum and they have been quite helpful. But here is where I'm confused. My bosses will not allow an automated attendant or queues. Every call that comes in must be answered by a live person. So our receptionists need to have access to all lines and must juggle multiple lines at a time. So from what I have read they must be setup with multiple extensions and those extensions are then put into ring groups. Is this correct? If not please tell me the proper way.

On that same note if I have a multiline phone and wish to receive multiple calls I also must have multiple extensions. So then if everyone has so many extensions how does anyone know what your extension is? Does this system not allow for me to have one extension number and still use multiple lines.

Thanks in advance for any help on these questions.

Craig

 

[Henk]

Ok, this is my first foray into VOIP, and I'm used to analog systems. I have successfully setup the 3cx with a Grandstream GXW4180 and one Polycom 330. The Grandstream currently has two lines attached to it. I have read many posts in this forum and they have been quite helpful. But here is where I'm confused. My bosses will not allow an automated attendant or queues. Every call that comes in must be answered by a live person. So our receptionists need to have access to all lines and must juggle multiple lines at a time. So from what I have read they must be setup with multiple extensions and those extensions are then put into ring groups. Is this correct? If not please tell me the proper way.

On that same note if I have a multiline phone and wish to receive multiple calls I also must have multiple extensions. So then if everyone has so many extensions how does anyone know what your extension is? Does this system not allow for me to have one extension number and still use multiple lines.

Thanks in advance for any help on these questions.

Craig

Answered by live person.
Not needed to setup ring groups, what you can do is have the calls go to the extension and when no answer bounce it back to the receptionist.


Second question not sure if I understand, it depends on your business and how you want it structured. For example multiple lines coming in you can have each line going to an extension each or all going to one extension (via routing).

Your customers might know one number, no need to add an extension to that (they can but not necessary). With extensions, well how do you have it now, how do people remember the numbers?

With 3CX you can integrate it into outlook and dial from there or have a the 3CX client on the pc's they can then see per extension who is who and if they are available or on a call etc.

Hope this helps.
H.