Hi All,
The client has an issue where he gets no outbound or inbound audio when using the webclient
3cx is on ver 16 sp 5 rollup 16.0.5.611
Tested using Chrome on his pc and the new version of Edge on my pc
Calls out and once it rings 2-3 times audio stops and my cell phone rings, answering my cell phone and no audio either direction
If I call into his extension it works fine
Tested Windows client works fine
Tried turning off, saving ext, and turned on webclient permission - no affect
Hail merry test turning off and on Disallow use of extension outside the LAN (Remote extensions using Direct SIP or STUN will be blocked) no effect
Test internal calls the same result
Using my ext the browser works fine - so not windows mic/audio permissions
What might be stopping the audio? Prefer not to recreating extension.
Thanks
Clint
The client has an issue where he gets no outbound or inbound audio when using the webclient
3cx is on ver 16 sp 5 rollup 16.0.5.611
Tested using Chrome on his pc and the new version of Edge on my pc
Calls out and once it rings 2-3 times audio stops and my cell phone rings, answering my cell phone and no audio either direction
If I call into his extension it works fine
Tested Windows client works fine
Tried turning off, saving ext, and turned on webclient permission - no affect
Hail merry test turning off and on Disallow use of extension outside the LAN (Remote extensions using Direct SIP or STUN will be blocked) no effect
Test internal calls the same result
Using my ext the browser works fine - so not windows mic/audio permissions
What might be stopping the audio? Prefer not to recreating extension.
Thanks
Clint
