No audio Voice mail and external ext

[flipajig]

When i call 999 the call connects, but i can't hear any audio. Also i'm having a problem with external ext. Call will conect to external ext, but i only have 1 way audio ( I can hear external ext, but they can't hear me). I have opened all ports that i know of or that i can find on this forum.

I have checked the option for "ext is external" and "bind to media server"

Here are the ports i've opened:

List of default ports used by the 3cx phonesystem:
5060 (stanard sip port) TCP/UDP
5061 (secondary sip port) TCP/UDP
5480 (portgre) (only on local machine)
5481 (apache) (only on local machine)
5482 (media server) (only on local machine)
3478 (STUN Server) TCP/UDP
7000-7500 (Default port for internall calls) (only on local machine)
9000 - 9003 (ports for external calls through VOIP Gateway) UDP
10000-20000 (RTP ports) (Used if no stun available for audio)

Thanks for any help!!!!!!!!!!

 

[5qg4]

Please make sure that both side STUN server setting are proper and works fine.

 

[flipajig]

Both sides were using stu.c3x.com and stn2.c3x.com.

I ran winstun, this was the result for both addresses

Could not reach the stun server - check server name is correct
Preserves port number
Does not supports hairpin of media
Public IP address: 0.0.0.0

Do i need to use different stun servers? How is the best way to fix this error?

 

[5qg4]

If you unable to use stun.3cx.com to resolved your WAN IP at your region. Try the public stun servers listed as blow. You must in need to found one of them can be resolved your WAN IP.

Public STUN servers
stun.ekiga.net
stun.fwdnet.net
stun01.sipphone.com
stun.softjoys.com
stun.voipbuster.com
stun.voxgratia.org
stun.xten.com
stun.sipgate.net:10000

 

[flipajig]

I will change stun servers ASAP.......External computer is down at the moment.

Any Ideas about the voicemail problem. (call connects with no audio)

 

[Mori]

Any Ideas about the voicemail problem. (call connects with no audio)

Is the ext. your calling from the external, ore is it on your LAN?
Check that the ports refered in your first post is allowed in your FW. (if you use any)

 

[flipajig]

ok.... i'v changed stun servers. i can get a ext to ext call (external to host) and hear two way audio. Still have a problem, when external ext calls outside it hears just dead air(no ring back, no audio).

On the host phone, when i have use stun server checked x-lite will not accept calls........

On the remote ext, when i have use stun server checked, i can call internal ext to ext, but no audio on outside calls. Here is the logs

External ext to an outside number:

on Message
22:35:52.778 StratLink:nHangUp [CM104001] Call(61): Ext.103 hung up call; cause: unknown

22:35:20.560 CallLegImpl:nConnected [CM103001] Call(61): Created audio channel for Ln:10000@voip (xx.xx.xxx.xxx:15100) with Media Server (xx.xxx.xxx.xxx:9156)

22:35:20.560 StratInOut:nConnected [CM104005] Call(61): Setup completed for call from Ext.103 to Ln:10000@voip

22:35:20.560 CallLegImpl:nConnected [CM103001] Call(61): Created audio channel for Ext.103 (xx.xxx.xxx.xx:50406) with Media Server (xx.xxx.xxx.xxx:9154)

22:35:18.997 CallConf:nProvisional [CM103003] Call(61): Ln:10000@voip is ringing

22:35:16.747 CallConf:nIncoming [CM103002] Call(61): Incoming call from 103 (Ext.103) to sip:[email protected]:5060

 

[SY]

ok.... i'v changed stun servers. i can get a ext to ext call (external to host) and hear two way audio. Still have a problem, when external ext calls outside it hears just dead air(no ring back, no audio).

On the host phone, when i have use stun server checked x-lite will not accept calls........

On the remote ext, when i have use stun server checked, i can call internal ext to ext, but no audio on outside calls. Here is the logs

External ext to an outside number:

on Message
22:35:52.778 StratLink:nHangUp [CM104001] Call(61): Ext.103 hung up call; cause: unknown

22:35:20.560 CallLegImpl:nConnected [CM103001] Call(61): Created audio channel for Ln:10000@voip (xx.xx.xxx.xxx:15100) with Media Server (xx.xxx.xxx.xxx:9156)

22:35:20.560 StratInOut:nConnected [CM104005] Call(61): Setup completed for call from Ext.103 to Ln:10000@voip

22:35:20.560 CallLegImpl:nConnected [CM103001] Call(61): Created audio channel for Ext.103 (xx.xxx.xxx.xx:50406) with Media Server (xx.xxx.xxx.xxx:9154)

22:35:18.997 CallConf:nProvisional [CM103003] Call(61): Ln:10000@voip is ringing

22:35:16.747 CallConf:nIncoming [CM103002] Call(61): Incoming call from 103 (Ext.103) to sip:[email protected]:5060

Hi,

Useful data is replaced with "xxx".

Regards