no audio

[leonardobruno]

I configure my 3cx in a internal server and all works.

But when i move it for a remote server, i have problems when i use VOIP Outbound, i dont hear another person in the line.

I disable all windows firewall (continue with same problem).
Extension to extension works perfect.

(sorry for my english)

logs:
20:34:55.987 StratLink:nHangUp [CM104001] Call(14): Ext.300 hung up call; cause: BYE; reason: SIP;description="User Hung Up"
20:34:47.685 CallLegImpl:nConnected [CM103001] Call(14): Created audio channel for Ln:10001@3140627160 (200.146.79.165:12434) with Media Server (69.65.96.157:9002)
20:34:47.675 StratInOut:nConnected [CM104005] Call(14): Setup completed for call from Ext.300 to Ln:10001@3140627160
20:34:47.675 CallLegImpl:nConnected [CM103001] Call(14): Created audio channel for Ext.300 (192.168.1.200:34678) with Media Server (69.65.96.157:9000)
20:34:47.325 CallConf:nProvisional [CM103003] Call(14): Ln:10001@3140627160 is ringing

 

[SY]

I configure my 3cx in a internal server and all works.

But when i move it for a remote server, i have problems when i use VOIP Outbound, i dont hear another person in the line.

I disable all windows firewall (continue with same problem).
Extension to extension works perfect.

(sorry for my english)

logs:
20:34:55.987 StratLink:nHangUp [CM104001] Call(14): Ext.300 hung up call; cause: BYE; reason: SIP;description="User Hung Up"
20:34:47.685 CallLegImpl:nConnected [CM103001] Call(14): Created audio channel for Ln:10001@3140627160 (200.146.79.165:12434) with Media Server (69.65.96.157:9002)
20:34:47.675 StratInOut:nConnected [CM104005] Call(14): Setup completed for call from Ext.300 to Ln:10001@3140627160
20:34:47.675 CallLegImpl:nConnected [CM103001] Call(14): Created audio channel for Ext.300 (192.168.1.200:34678) with Media Server (69.65.96.157:9000)
20:34:47.325 CallConf:nProvisional [CM103003] Call(14): Ln:10001@3140627160 is ringing

What is Extension 300?
Why it is configured as external?
If it configured as external, why it uses local address for RTP connection?

 

[ryan]

leonardobruno,

In the extension settings (Extensions > Manage > Your Extension Number > Other Options), make sue its is marked as external.

Also, check that your phone (software or hardware) is using a STUN server to send your external WAN address - at the moment you are sending your internal 192.168.x.x address meaning the audio will never get back to you.

For a STUN server, use: stun.3cx.com

Cheers,
Ry

 

[leonardobruno]

I configure Stun and VOIP Outbound start to work.
But after this Inbound calls and Extension to extension calls are mute.

3CX server is on external Data Center.
In my house i have 2 extensions in eyebeam and 2 extensions in pap2.
All extensions are marked as external.
All softfhones (eyebeam) and ata´s (pap2) use Stun (stun.3cx.com).

And now ?

 

[SY]

Hi leonardobruno,

Now please check these links:
http://www.3cx.com/forums/viewtopic.php?t=1697
http://www.3cx.com/forums/categories-1/3cx-phone-system-general-1/rtp-packets-2281/
http://www.3cx.com/forums/viewtopic.php?t=2201&start=0&postdays=0&postorder=asc&highlight=

There are information and descriptions of typical issues related to network configuration. It seems problem somewhere in your home network configuration (NAT, Firewalls, routing etc.).

Regards