No calls record for any new extensions added

[Owen Last]

Good morning,

Weirdly, every new extension created has call recordings enabled but none actually record - looking through the forum's, I came across this thread, but I don't know where to do this - can I do this using the 3CX Terminal from the Dashboard?

https://www.3cx.com/community/threads/one-users-calls-are-not-recording.113301/

if not I assume I'll need to SSH to our Lightsail instance and do it from there.

thank you in advance!

 

[Evolute IT]

You'll need SSH to check the permissions of the folder but have you checked the logs? Put the system in verbose and run a few test calls.

Then, go check the log to see if any errors regarding recordings is shown.