No Console login after upgrade to V20

[Prajesh]

Hello,

We have successfully upgraded to v20 from V18.9B on our on premise 3CX installation running on Windows Server 2019

Prior to the upgrade a new extension was created and given a unique email address. The extension was also given system owner rights.

We took a backup and uploaded this backup as part of the V20 installation. The installation succeeds with a banner page that shows the system owner email address and the url for login

We can now not login into the management console. It shows the login page ( split dns has been configured ). I have tried a reset password with the system owner email but do not get a email to reset ( have checked spam,junk folders ). I have also tried to login with the system owner extension and password. This does not work either.

As a test, i set up a soft phone and can register to 3CX with the system owner extension, id and password.

Have tried to go back to and older version but this fails with either a " either a database is too new " or "licence key is invalid".

Can anyone help me with this. I am back on V20 with no login.

Many thanks
Prajesh

 

[SteveITS]

> As a test, i set up a soft phone and can register to 3CX with the system owner extension, id and password

So just to clarify, you can log in to the Windows Store app using an extension number and password? But that does not work in the web client?

 

[Prajesh]

> As a test, i set up a soft phone and can register to 3CX with the system owner extension, id and password

So just to clarify, you can log in to the Windows Store app using an extension number and password? But that does not work in the web client?

Hello Steve,

Many thanks for your patience.

Yes, i can register the soft phone from the app store using the extension assigned to the system owner but i cannot login to the webclient url using the same extension and password.

I also tried the trip to install version 18.0.9.31 but this fails as the licence key has been upgraded to only work with V20.

On a dark road here my only hope to avoid a clean install with the disruption that goes with it is to try the xml modification trick.

I am going to ask 3CX is they can downgrade the key to v18.

Have also asked if they can create the system owner email acount or send me an activation pincode but this does not seem an option.

I will be back to plead for most assistance.
Thank you Steve and all experts

 

[SteveITS]

Have you tried the web client from a different PC? (IP address)