No Contact creation and Call Popup

[shamnad]

Dear Team,

we have succesfully intagrated 3cx with zoho and it was working fine. ie 3CX was creating contacts for the new numbers and call popup was also working for both saved and unsaved numbers.

We are about to go live tomorrrow, but today when i am doing my final testing, we are not getting any call popup for all calls, even 3cx not showing the contact name which is saved in zoho. When we are doing CRM Test activity and we can see the Contact detais as per Zoho, also new contact is creating for unknown numbers, but it is not reflecting in incoming and outgoing calls

If i am making a call using zoho click to dial feature, eventhough 3cx won't show the contact name, it will show only number

Logs attached

 

[Evolute IT]

What's the setting for Advanced > Contacts > Options > Match X number of digits? Or Match Exactly?

Zoho requires exact match, and numbers should all be stored in E164 to allow perfect matching.

 

[shamnad]

Match exactly is configured in Advanced > Contacts.

Numbers are saved normally. But it was working fine. Can you please have look in to the logs shared.?

CRM Test giving us proper result

 

[helloworld2]

This has happened to our account as well. very unstable and now it creates a duplicated contacts... Can you share after this line CRM: making request to CRM. Number=+xxxxxxxxx

 

[shamnad]

This has happened to our account as well. very unstable and now it creates a duplicated contacts... Can you share after this line CRM: making request to CRM. Number=+xxxxxxxxx

In which log file i can find this line?

 

[helloworld2]

In which log file i can find this line?

Varbose log

 

[shamnad]

This has happened to our account as well. very unstable and now it creates a duplicated contacts... Can you share after this line CRM: making request to CRM. Number=+xxxxxxxxx

2022/02/23 09:09:17.299|8696|0046|Info|CRM: making request to CRM. Number=0523434079
2022/02/23 09:09:17.299|8696|0046|Trac|Obtaining scenario entity order for entity 'Contacts'
2022/02/23 09:09:17.299|8696|0046|Trac|Obtained scenario entity order '0' for entity 'Contacts'
2022/02/23 09:09:17.299|8696|0046|Trac|Obtaining scenario entity order for entity 'Leads'
2022/02/23 09:09:17.299|8696|0046|Trac|Obtained scenario entity order '1' for entity 'Leads'
2022/02/23 09:09:17.299|8696|0046|Trac|Obtaining scenario entity order for entity 'Accounts'
2022/02/23 09:09:17.299|8696|0046|Trac|Obtained scenario entity order '2' for entity 'Accounts'
2022/02/23 09:09:17.299|8696|0046|Verb|Processing scenario 'Default'.
2022/02/23 09:09:17.299|8696|0046|Verb|Creating new HttpClient for Scenario authentication.
2022/02/23 09:09:17.300|8696|0046|Erro|Exception executing contact lookup for number '0523434079': System.UriFormatException: Invalid URI: The format of the URI could not be determined.
at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
at CrmIntegration.ScenarioProcessorBase.ProcessRequest(ScenarioRequest request, IValueManager customManager, HttpClient client, CancellationToken token)
at CrmIntegration.ScenarioProcessorBase.ProcessScenario(ProtocolScenario scenario, IValueManager customManager, CancellationToken token)
at CrmIntegration.ScenarioProcessorBase.Execute(ProtocolScenario scenario, CancellationToken token)
at CrmIntegration.CrmProcessor.GetContactInfoFromCrm(List`1 result, IEnumerable`1 scenariosToProcess, IValueManager customManager, Func`2 filterResultsFunctor, Func`1 createContactRecordFunctor, CancellationToken token)
at CrmIntegration.CrmProcessor.GetContactInfo(String contactNumber, InteractionTypes interactionType, CancellationToken token)
2022/02/23 09:09:17.300|8696|0046|Verb|Removed from processing. Number=0523434079
2022/02/23 09:09:17.300|8696|0046|Info|CRM: processing of 0523434079 has been finished
2022/02/23 09:09:17.398|8696|0008|Verb|Enqueue Inserted.CONNECTION.3890

 

[helloworld2]

Exception executing contact lookup for number '0523434079': System.UriFormatException: Invalid URI: The format of the URI could not be determined.

It says invalid URL. check the URL is in correct format?

 

[shamnad]

Exception executing contact lookup for number '0523434079': System.UriFormatException: Invalid URI: The format of the URI could not be determined.

It says invalid URL. check the URL is in correct format?

How can I check?

 

[edossantos]

How can I check?

This is the configuration you have in the 3CX Console > Settings > CRM > Zoho.