No contact name on incoming call

[MH_INDUS]

Hello all,

I am trying to integrate our crm with 3CX.

I uploaded a xml to the 3cx server and tested the integration there. If I enter my test number, it returns the correct contact.

When I call my 3cx extension from that number I don't see the contact name in the 3CX webclient, only the number.

Are there any additional settings I might have missed in the webclient or admin interface?

Kind regards
Martin

 

[edossantos]

Is the contact being added to the 3CX Console > Advanced > Contacts?

If not, please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a test call and check the 3cxSystemService.log file.

 

[MH_INDUS]

Hello edossantos,

the contact is not added to contacts.

Here is an exert from the log:

2021/03/26 08:10:59.420|6672|0008|Info|CRM: Synchronize(...) called
2021/03/26 08:10:59.421|6672|0066|Info|CRM: maxConcurrency=2
2021/03/26 08:10:59.421|6672|0066|Info|CRM: making request to CRM. Number=mycellnumber
2021/03/26 08:10:59.421|6672|0066|Trac|Obtaining scenario entity order for entity ''
2021/03/26 08:10:59.421|6672|0066|Trac|Ordering configuration not found, using scenario entity order 0 for entity ''
2021/03/26 08:10:59.421|6672|0066|Verb|Processing scenario 'Default'.
2021/03/26 08:10:59.421|6672|0066|Verb|Creating new HttpClient for Basic authentication
2021/03/26 08:10:59.421|6672|0066|Verb|Performing GET request 'http://ln01.industronic.local/CRM/webint.nsf/search.xsp/ctisearch?number=mycellnumber'.
2021/03/26 08:10:59.480|6672|0069|Verb|The response is: '{ "contacts" : [ ] ,
"results" : 0 ,
"timestamp" : 1616742659
}'
2021/03/26 08:10:59.480|6672|0069|Verb|No matchings found.
2021/03/26 08:10:59.480|6672|0069|Verb|Removed from processing. Number=mycellnumber
2021/03/26 08:10:59.480|6672|0069|Info|CRM: processing of mycellnumber has been finished

When I test the Integration via webconsole I get the message "CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number.", but it shows the correct result in the box below that.

Started scenario with empty id
Request text: http://ln01.industronic.local/CRM/webint.nsf/search.xsp/ctisearch?number=mycellnumber
Response text: { "contacts" : [ { "cellphone" : "mycellnumber" ,
"company" : "companyname" ,
"email" : "[email protected]" ,
"firstname" : "firstname" ,
"lastname" : "Müller" ,
"phonenumber" : "mycellnumber" ,
"salutation" : "Herr" ,
"url" : "http://ln01.industronic.local:80/cr...ument=020927-28600-CF-29381|CProfile|Contacts"
} ] ,
"results" : 1 ,
"timestamp" : 1616745539
}
Response finished
Finished scenario with empty id

Any ideas?

 

[edossantos]

Even if the contact lookup is returning data from the CRM, this is not properly mapped to outputs, and then 3CX can't detect the contact. I would like to see the XML you're using, in order to understand what you're doing wrong to map the fields from that JSON response.

 

[MH_INDUS]

Hello edossantos,

here is my XML, thanks for having a look at it.

 

[edossantos]

Your JSON response is:

{
   "contacts":[
      {
         "cellphone":"mycellnumber",
         "company":"companyname",
         "email":"[email protected]",
         "firstname":"firstname",
         "lastname":"Müller",
         "phonenumber":"mycellnumber",
         "salutation":"Herr",
         "url":"http://ln01.industronic.local:80/cr...ument=020927-28600-CF-29381|CProfile|Contacts"
      }
   ],
   "results":1,
   "timestamp":1616745539
}

And in the XML you have the following rule to identify records:

<Rules>
    <Rule Type="Any">contacts.id</Rule>
</Rules>

However, the path contacts.id is not present in the JSON response. Maybe you can use contacts.url for example, or a value that you know will always be there.