Hi,
We use the W56H handsets paired W60B bases and we have had an issue recently where some phones lose 'connection' and you can no longer receive or make calls. On the handset everything seems fine, the base appears to be connected. When the phone loses 'connection' it also disappears under Phones in the management console. As a temporary fix, unplugging and the ethernet cable and plugging it back into the base fixes the issue and the phone appears again under Phones however after a few hours the same issue occurs. I was advised it may be a networking issue such as an IP clash although we've now had a good 4/5 phones that have had the same issue, all of which were working fine at one point.
We also use the Yealink T42S phones which work fine, only seem to be having this issue with the DECT phones. I have attempted removing the phone and re-adding it into 3CX but I don't seem to have a FXS/DECT section in the management console. Had a look at some other forums and it could be under Advanced but it isn't there either.
Any advice/ideas?
We use the W56H handsets paired W60B bases and we have had an issue recently where some phones lose 'connection' and you can no longer receive or make calls. On the handset everything seems fine, the base appears to be connected. When the phone loses 'connection' it also disappears under Phones in the management console. As a temporary fix, unplugging and the ethernet cable and plugging it back into the base fixes the issue and the phone appears again under Phones however after a few hours the same issue occurs. I was advised it may be a networking issue such as an IP clash although we've now had a good 4/5 phones that have had the same issue, all of which were working fine at one point.
We also use the Yealink T42S phones which work fine, only seem to be having this issue with the DECT phones. I have attempted removing the phone and re-adding it into 3CX but I don't seem to have a FXS/DECT section in the management console. Had a look at some other forums and it could be under Advanced but it isn't there either.
Any advice/ideas?
