No Extension history

[mortenjorge]

Hi,

One of our V14 installations are missing their Extension History.

If they answer a call from a call queue, they cant see the call in their 3cx Softphone History.

I just tried to test it on our v15, and on this, i can see the call in the history.

I've checked Group rights, Queue settings and Extension Settings..

Nothing seems to be the problem

However, i must be missing something - Any Ideas?

Yours Sincerely
Morten Jorgensen.

 

[HotBeef]

Hi Morten,

Did you find a solution? We have the exact same issue.

 

[Panayiotis_3CX]

Hello @mortenjorge,

Since the issue is resolved with v15, have you considered upgrading your PBX to v15?