No failed call feedback when using Windows Desktop App

[uhs-roycruse]

If you dial an incorrect number or the number your calling is busy from the Desktop App dialer - you are just dumped out of the call with ZERO feedback as to why...

This results in very confused end users who just keep trying again and again until they end up contacting me for support.

If we dial using the desktop app but with a phone connected then you get a "Not Found" or "Busy" message on the phone screen.

This seems to be a bit of a flaw... we just went live with our phone system and its causing a lot of confusion with the users. At least half our users dont have a physical phone so the only info they have is what the Desktop app gives them.

 

[ChrisC_3CX]

The Desktop app/webclient will indeed not show SIP Error codes, but, what you can do is enable the following option in "Management Console >> Settings >> General":


This will have audible messages played back to the user depending on the SIP response code.

 

[uhs-roycruse]

Hi Chris, Thanks for this info - a strange setting to not be on by default...

 

[ChrisC_3CX]

Hi Chris, Thanks for this info - a strange setting to not be on by default...

I guess that would be subjective, but in any case, this by design is indeed disabled by default.