No free upgrade to Pro version

[Comp4all.ca]

Hi,

I'm looking to give my customer a taste of the Pro version.
There used to be an option to change from the free version to Pro.
I can't seem to find it.

Anyone had this issue and was able to fix it?

Thanks in advnace
Tal

 

[MonikaR_3CX]

Hi @Comp4all.ca,

Kindly note that direct upgrades from the Free 3CX edition to PRO/ENT are not available via Customer Portal anymore.

The only option would be to contact a local 3CX Partner who could issue you a trial of the version and size required.

Best,
Monika

 

[Evolute IT]

I think POCs are still available tho for partners.

 

[IrinaP_3CX]

Yes, 3CX Partners do have access to issue POC for the required size and edition from their partner portal.

 

[Phil Sbrana-Browning]

This is a bit of a problem for our organization. I have recently put up an Amazon Cloud 3CX PBX instance, to test if this is a viable option, and will need to test if a bridge can be established, this requires and PRO license minimum. Went to the customer portal have 6 other licenses, and could not upgrade, as I have in the past, and could not change to Pro. Spoke to our reseller and they said they could not help. So now I am stuck. Only option is to remove license from one of our existing locations, or pay for full Pro license that we already have for that location.

 

[IrinaP_3CX]

@Phil Sbrana-Browning, you mentioned that you have 6 other licenses.
I would suggest emailing us at [email protected] and we can check your accounts together to find the best solution.

Best regards,
Irina

 

[Phil Sbrana-Browning]

I did get in touch with 3cx customer care and they have resolved the issue got POC license of the right size and type now. Thanks for the response

 

[IrinaP_3CX]

@Phil Sbrana-Browning, you are welcome and I am glad that we were able to help.

Best regards,
Irina