Hi,
OK I've added several Fanvil i16v video door phones to our facility for various doors, gates, etc. In my build I needed the phones to ring on a number of user's phones (front office, warehouse, etc.) so I first tried using a ring group. However, because there doesn't appear to be support for "ring group distinctive ring" I ended up putting them in a call queue and then assigned "agents" with the desired ring tone (normal "doorbell-style" tone vs. internal or external ring tone).
This mostly works; visitor rings the door phone, one of the agents picks up the call and runs a command to open the door. What doesn't work is video in this scenario; agent does not receive video on their Fanvil x7 phone or in the 3CX web client when they answer the call. Now, if I dial an agent's phone directly from the web UI of the Fanvil i16v then video works when the agent answers the phone - it just doesn't work when the call comes in via the queue.
Is it possible to get video from a call queue? If not, what are some other ways of setting up door phones so that they ring x number of phones AND have a distinctive ring? We use a mix of Snom and Fanvil phones and the biggest complaint when I first set up the door phones was that they sound identical to internal calls...need a solution to the distinctive ring issue.
Thanks....
OK I've added several Fanvil i16v video door phones to our facility for various doors, gates, etc. In my build I needed the phones to ring on a number of user's phones (front office, warehouse, etc.) so I first tried using a ring group. However, because there doesn't appear to be support for "ring group distinctive ring" I ended up putting them in a call queue and then assigned "agents" with the desired ring tone (normal "doorbell-style" tone vs. internal or external ring tone).
This mostly works; visitor rings the door phone, one of the agents picks up the call and runs a command to open the door. What doesn't work is video in this scenario; agent does not receive video on their Fanvil x7 phone or in the 3CX web client when they answer the call. Now, if I dial an agent's phone directly from the web UI of the Fanvil i16v then video works when the agent answers the phone - it just doesn't work when the call comes in via the queue.
Is it possible to get video from a call queue? If not, what are some other ways of setting up door phones so that they ring x number of phones AND have a distinctive ring? We use a mix of Snom and Fanvil phones and the biggest complaint when I first set up the door phones was that they sound identical to internal calls...need a solution to the distinctive ring issue.
Thanks....
