Hello,
I wonder if anyone has come across this before? The symptoms are documented in another post on the forum here: https://www.3cx.com/community/threads/incoming-calls-not-being-routed-to-extension.47385
My problem is that I can only receive incoming calls after I run a firewall test. The test passes, and then incoming calls work fine, with no problems whatsoever. Every time I reboot the system the firewall test has to be run before incoming calls work. The system is the Linux ISO running on an i3 Intel NUC. Standard 4 call software license, running 15.5.6354.2
I have a SIP trunk registered with Simwood, and can make outgoing calls fine all the time, and internal calls are also fine. Incoming calls should go to a digital receptionist (extension 180). I can dial 180 internally all the time and get the digital receptionist.
In the log is <sip:180@:5060> which I feel should have an IP address after the @ symbol?
Any assistance would be gratefully received.
Many thanks,
Richard
The verbose log is below:
12/10/2017 9:42:04 PM - Call(C:2) is terminated
12/10/2017 9:42:04 PM - [CM503020]: Call(C:2): Normal call termination. Call originator: Line:10000<<07777777654. Reason: Not found
12/10/2017 9:42:04 PM - [CM503016]: Call(C:2): Attempt to reach <sip:180@:5060> from Line:10000<<07777777654 has failed. Reason: Not Found
12/10/2017 9:42:04 PM - [CM503014]: Call(C:2): No known route from Line:10000<<07777777654 to target: <sip:180@:5060>
12/10/2017 9:42:04 PM - Call(C:2): from Line:10000<<07777777654 to 180 doesn't match any known extension number.
12/10/2017 9:42:04 PM - [Flow] Call(C:2): Direct SIP call to <sip:180:5060>
12/10/2017 9:42:04 PM - [CM503010]: Call(C:2): Making route(s) from Line:10000<<07777777654 to <sip:180@:5060>
12/10/2017 9:42:04 PM - Remote SDP is set for leg L:2.1[Line:10000<<07777777654]
12/10/2017 9:42:04 PM - OnOffer from "07777777654"<sip:[email protected]:5060;nf=e>
12/10/2017 9:42:04 PM - [CM505003]: Provider:[Generic VoIP Provider] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Simwood IMG v3.0] PBX contact: [sip:[email protected]:5060]
12/10/2017 9:42:04 PM - Inbound DID: ''; Phonebook Name: ''
12/10/2017 9:42:04 PM - [CM500002]: Call(C:2): Info on incoming INVITE from Line:10000<<07777777654:
Invite-IN Recv Req INVITE from 178.22.139.78:5060 tid=ed8a.f03d948d08a7ed11b820e8d3fee6ab3f.1 Call-ID=cdbd6ef2-5895-1236-37a3-00241d11e3d8:
INVITE sip:[email protected]:5060;rinstance=7186e3e764874b17 SIP/2.0
Via: SIP/2.0/UDP 178.22.139.78;branch=z9hG4bKed8a.f03d948d08a7ed11b820e8d3fee6ab3f.1;i=b3ca
Via: SIP/2.0/TCP 178.22.140.34;rport=49499;branch=z9hG4bKed8a.0a4f6a76.0;i=11c9
Via: SIP/2.0/TCP 178.22.140.51;received=178.22.140.51;rport=38351;branch=z9hG4bKvQ9UpNc4eSBtF
Max-Forwards: 27
Record-Route: <sip:178.22.139.78;r2=on;lr=on;nat=yes>
Record-Route: <sip:178.22.139.78;transport=tcp;r2=on;lr=on;nat=yes>
Record-Route: <sip:178.22.140.34;transport=tcp;lr;ftag=8aQX39Hc916FQ;did=928.31344f91>
Contact: <sip:[email protected]:5060;transport=tcp>
To: <sip:[email protected];transport=tcp>
From: "07777777654" <sip:[email protected]>;tag=8aQX39Hc916FQ
Call-ID: cdbd6ef2-5895-1236-37a3-00241d11e3d8
CSeq: 116134998 INVITE
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, NOTIFY
Content-Disposition: session
Content-Type: application/sdp
Supported: timer, precondition, path, replaces
User-Agent: Simwood IMG v3.0
Allow-Events: talk, hold, conference, refer
Privacy: none
P-Asserted-Identity: "07777777654" <sip:[email protected]>
P-Called-Party-ID: sip:[email protected]
X-TRANS: udp
X-CID: 719e-594-1110201721424-IMG0-0-178.22.136.18
X-Origin: mobile
X-FS-Support: update_display,send_info
Content-Length: 374
v=0
o=FreeSWITCH 1512918364 1512918365 IN IP4 178.22.140.51
s=FreeSWITCH
c=IN IP4 178.22.140.51
t=0 0
m=audio 23760 RTP/AVP 8 0 18 98 9 4 101 13
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:98 G726-32/8000
a=rtpmap:9 G722/8000
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
I wonder if anyone has come across this before? The symptoms are documented in another post on the forum here: https://www.3cx.com/community/threads/incoming-calls-not-being-routed-to-extension.47385
My problem is that I can only receive incoming calls after I run a firewall test. The test passes, and then incoming calls work fine, with no problems whatsoever. Every time I reboot the system the firewall test has to be run before incoming calls work. The system is the Linux ISO running on an i3 Intel NUC. Standard 4 call software license, running 15.5.6354.2
I have a SIP trunk registered with Simwood, and can make outgoing calls fine all the time, and internal calls are also fine. Incoming calls should go to a digital receptionist (extension 180). I can dial 180 internally all the time and get the digital receptionist.
In the log is <sip:180@:5060> which I feel should have an IP address after the @ symbol?
Any assistance would be gratefully received.
Many thanks,
Richard
The verbose log is below:
12/10/2017 9:42:04 PM - Call(C:2) is terminated
12/10/2017 9:42:04 PM - [CM503020]: Call(C:2): Normal call termination. Call originator: Line:10000<<07777777654. Reason: Not found
12/10/2017 9:42:04 PM - [CM503016]: Call(C:2): Attempt to reach <sip:180@:5060> from Line:10000<<07777777654 has failed. Reason: Not Found
12/10/2017 9:42:04 PM - [CM503014]: Call(C:2): No known route from Line:10000<<07777777654 to target: <sip:180@:5060>
12/10/2017 9:42:04 PM - Call(C:2): from Line:10000<<07777777654 to 180 doesn't match any known extension number.
12/10/2017 9:42:04 PM - [Flow] Call(C:2): Direct SIP call to <sip:180:5060>
12/10/2017 9:42:04 PM - [CM503010]: Call(C:2): Making route(s) from Line:10000<<07777777654 to <sip:180@:5060>
12/10/2017 9:42:04 PM - Remote SDP is set for leg L:2.1[Line:10000<<07777777654]
12/10/2017 9:42:04 PM - OnOffer from "07777777654"<sip:[email protected]:5060;nf=e>
12/10/2017 9:42:04 PM - [CM505003]: Provider:[Generic VoIP Provider] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Simwood IMG v3.0] PBX contact: [sip:[email protected]:5060]
12/10/2017 9:42:04 PM - Inbound DID: ''; Phonebook Name: ''
12/10/2017 9:42:04 PM - [CM500002]: Call(C:2): Info on incoming INVITE from Line:10000<<07777777654:
Invite-IN Recv Req INVITE from 178.22.139.78:5060 tid=ed8a.f03d948d08a7ed11b820e8d3fee6ab3f.1 Call-ID=cdbd6ef2-5895-1236-37a3-00241d11e3d8:
INVITE sip:[email protected]:5060;rinstance=7186e3e764874b17 SIP/2.0
Via: SIP/2.0/UDP 178.22.139.78;branch=z9hG4bKed8a.f03d948d08a7ed11b820e8d3fee6ab3f.1;i=b3ca
Via: SIP/2.0/TCP 178.22.140.34;rport=49499;branch=z9hG4bKed8a.0a4f6a76.0;i=11c9
Via: SIP/2.0/TCP 178.22.140.51;received=178.22.140.51;rport=38351;branch=z9hG4bKvQ9UpNc4eSBtF
Max-Forwards: 27
Record-Route: <sip:178.22.139.78;r2=on;lr=on;nat=yes>
Record-Route: <sip:178.22.139.78;transport=tcp;r2=on;lr=on;nat=yes>
Record-Route: <sip:178.22.140.34;transport=tcp;lr;ftag=8aQX39Hc916FQ;did=928.31344f91>
Contact: <sip:[email protected]:5060;transport=tcp>
To: <sip:[email protected];transport=tcp>
From: "07777777654" <sip:[email protected]>;tag=8aQX39Hc916FQ
Call-ID: cdbd6ef2-5895-1236-37a3-00241d11e3d8
CSeq: 116134998 INVITE
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, NOTIFY
Content-Disposition: session
Content-Type: application/sdp
Supported: timer, precondition, path, replaces
User-Agent: Simwood IMG v3.0
Allow-Events: talk, hold, conference, refer
Privacy: none
P-Asserted-Identity: "07777777654" <sip:[email protected]>
P-Called-Party-ID: sip:[email protected]
X-TRANS: udp
X-CID: 719e-594-1110201721424-IMG0-0-178.22.136.18
X-Origin: mobile
X-FS-Support: update_display,send_info
Content-Length: 374
v=0
o=FreeSWITCH 1512918364 1512918365 IN IP4 178.22.140.51
s=FreeSWITCH
c=IN IP4 178.22.140.51
t=0 0
m=audio 23760 RTP/AVP 8 0 18 98 9 4 101 13
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:98 G726-32/8000
a=rtpmap:9 G722/8000
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
