No incoming number MV-370 *** solved ***

[surfie]

Hello,

since the last firmware update of our Portech MV-370 we receive instead of the incoming number the line ID (10006) on the phone display.
Tried couple of parameters without any success. Here the log:

23:26:08.201 Call::Terminate [CM503008]: Call(121): Call is terminated
23:26:08.201 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:400 forwards to DN:100
23:26:08.201 LineCfg::getInboundTarget [CM503009]: DID rule (400) is applied to call from sip:[email protected]:5060 to user_ip
23:26:08.191 LineCfg::getInboundTarget Looking for inbound target: called=user_ip; caller=10006
23:26:01.572 Extension:rintEndpointInfo [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7970G/8.3.0] Transport: [sip:192.168.90.115:5060]
23:26:01.572 CallCtrl:nAnsweredCall [CM503002]: Call(121): Alerting sip:[email protected]:5060;transport=udp
23:26:01.441 MediaServerReporting::SetRemoteParty [MS210002] C:121.2:Offer provided. Connection(transcoding mode): 192.168.90.115:7096(7097)
23:26:01.431 CallCtrl:nSelectRouteReq [CM503004]: Call(121): Calling: Ext:Ext.100@[Dev:sip:[email protected]:5060;transport=udp]
23:26:01.431 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
23:26:01.431 MediaServerReporting::SetRemoteParty [MS210000] C:121.1:Offer received. RTP connection: 192.168.90.235:60000(60001)
23:26:01.421 CallLeg::setRemoteSdp Remote SDP is set for legC:121.1
23:26:01.421 Line:rintEndpointInfo [CM505002]: Gateway:[Potech_370_A1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K (706220)] Transport: [sip:192.168.90.115:5060]
23:26:01.421 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:400 forwards to DN:100
23:26:01.421 LineCfg::getInboundTarget [CM503009]: DID rule (400) is applied to call from sip:[email protected]:5060 to user_ip
23:26:01.421 LineCfg::getInboundTarget Looking for inbound target: called=user_ip; caller=10006
23:26:01.411 CallCtrl:nIncomingCall [CM503001]: Call(121): Incoming call from 10006@(Ln.10006@Potech_370_A1) to [sip:[email protected]:5060]
23:26:01.401 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:400 forwards to DN:100
23:26:01.401 LineCfg::getInboundTarget [CM503009]: DID rule (400) is applied to call from sip:[email protected]:5060 to user_ip
23:26:01.391 LineCfg::getInboundTarget Looking for inbound target: called=user_ip; caller=10006
23:26:01.361 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.90.235:5060;rport=5060;branch=z9hG4bK0bf7718b7b
Max-Forwards: 70
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: "+436802175805"[sip:[email protected]];tag=7015fad3
Call-ID: [email protected]
CSeq: 802 INVITE
Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
Proxy-Authorization: Digest username="10006",realm="3CXPhoneSystem",nonce="12866765160:dfe015592528f33e972eb3abb7298f04",response="b63af93e5b968aa49d0503d757ef47f1",uri="sip:[email protected]",algorithm=MD5
Supported: replaces
User-Agent: CM5K (706220)
Content-Length: 0

 

[Jirka]

Re: No incoming number MV-370

Hi,

have you tried to look at the set up in Portech in section MOBILE SETTING --> Sip from. I remember changing this parameter and haveing diferent caller ID combinations at the end.

Jirka.

 

[surfie]

Re: No incoming number MV-370

Hello Jirka,

thanks for reply, worked perfect, the setting had to be in Mobile / Settings: User / User (Standard)
We tried on the wrong point in the config of the 3CX.

 

[Powermage]

Strange, we have recieved an MV-372, i have also the problem that the inbound caller ID is the line number from 3cx,
i can see the original number in the invite:

[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.17.52:5060;rport=5060;branch=z9hG4bK75ca1251b1
Max-Forwards: 70
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: "0612345678"[sip:[email protected]];tag=3f80dcdd
Call-ID: [email protected]
CSeq: 802 INVITE
Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
Proxy-Authorization: Digest username="10010",realm="3CXPhoneSystem",nonce="12876858051:3eaefa2f5df04d08edccea7c9f4db64b",response="4973e58cd64c8f95581c8485431f500c",uri="sip:[email protected]",algorithm=MD5
Supported: replaces
User-Agent: CM5K (706220)
Content-Length: 0

l but when i change the SIP From to User/User (standard) i get an invite whithout the number.

[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.17.52:5060;rport=5060;branch=z9hG4bKb86091b9b3
Max-Forwards: 70
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: "GSM-1"[sip:[email protected]];tag=57f956a6
Call-ID: [email protected]
CSeq: 802 INVITE
Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
Proxy-Authorization: Digest username="10010",realm="3CXPhoneSystem",nonce="12876859771:34a633bed5cb02e670b31e3c30a60db5",response="a7c1fc3aa0f164e69b0a1fdc5db26a06",uri="sip:[email protected]",algorithm=MD5
Supported: replaces
User-Agent: CM5K (706220)
Content-Length: 0