No known route to target Grandstream GXW4104

[KOUSIS]

Hello

I followed all the details in how to configure the Grandstream GXW4104 and i even changed the line tones for Greece but i'm still have problem to dial an external number
The log is like this
16:40:41.834 [CM503020]: Normal call termination. Reason: Not found
16:40:41.834 [CM503016]: Call(10): Attempt to reach <sip:[email protected]> failed. Reason: Not Found
16:40:41.833 [CM503014]: Call(10): No known route to target: <sip:[email protected]>
16:40:41.832 [CM503010]: Making route(s) to <sip:[email protected]>
16:40:41.829 [CM505001]: Ext.203: Device info: Device Identified: [Man: Yealink;Mod: T20;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T20P 9.50.0.50] PBX contact: [sip:[email protected]:5060]
16:40:41.821 [CM503001]: Call(10): Incoming call from Ext.203 to <sip:[email protected]>
16:40:34.843 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.2:5060
16:30:46.267 [CM503016]: Call(9): Attempt to reach <sip:[email protected]> failed. Reason: Not Found
16:30:46.265 [CM503010]: Making route(s) to <sip:[email protected]>
16:30:46.244 [CM503001]: Call(9): Incoming call from Ext.203 to <sip:[email protected]>
16:30:32.198 [CM503016]: Call(8): Attempt to reach <sip:[email protected]> failed. Reason: Not Found
16:30:32.195 [CM503010]: Making route(s) to <sip:[email protected]>
16:30:32.186 [CM503001]: Call(8): Incoming call from Ext.203 to <sip:[email protected]>
16:28:15.842 [CM503016]: Call(7): Attempt to reach <sip:[email protected]> failed. Reason: Not Found

Any ideas?

Thank you

 

[SY]

The reason is specified by this log entry:

16:40:41.833 [CM503014]: Call(10): No known route to target: <sip:[email protected]>

You need to create outbound rule which will fit the pattern of the dialed numbers.

 

[KOUSIS]

Thank you for the reply

Can you point me to an example on how to create this rule?

 

[leejor]

Outbound rules will vary from one installation to another. http://www.3cx.com/docs/manual/outbound-rules/ - Updated link