No longer able to call in for voicemail extension with v20?

[american10]

Hello. I have a few clients that call into their phone number when they're out of the office to check their voicemail. Especially a few doctors that have an "emergency" extension for after hours calls.

Normally I've done the following: for the digital receptionist that answers the phone call, I have an unannounced 9 option that would transfer the call to the voicemail extension 999. They could then put in the extension they want to check and enter the pin.

Now in v20 I can't put in an extension -- it only gives me the options of user extensions.

Am I missing something here? I can't believe there's no way in v20 to call in to check voicemail.

 

[SteveITS]

They can dial 999 directly.

In v20 there’s an option to hide system extensions…not near a PC to look where, currently.

 

[TheodorosG_3CX]

Check and ensure that the below option is Disabled:

 

[american10]

They can dial 999 directly.

In v20 there’s an option to hide system extensions…not near a PC to look where, currently.

They can dial 999 from the digital receptionist even if it isn't an selected option in the DR configuration?

 

[american10]

Check and ensure that the below option is Disabled:

View attachment 46248

This was not selected for me and I still cannot select 999 from the drop down list.

 

[NicholasP_3CX]

They can dial 999 from the digital receptionist even if it isn't an selected option in the DR configuration?

Yes, any extension can be dialled directly.

 

[SteveITS]

They can dial 999 from the digital receptionist even if it isn't an selected option in the DR configuration?

It works for me.

Edit: can also specify a DID to forward to it (or conference bridge, etc.).