Solved No notification of missed calls in queue

[enabled79]

The server is installed on Windows, the notification to the mail comes when dialing to a specific user, but there is no notification in the queue, the setting for the notification in the queue is enabled, but there is no notification.

 

[AWS2P]

Never used this , but is there almost a Q Manager set for the file ?
don't know if notifications emails are sended to the one set in Q manager extension, if so, is there an email set in extension?

 

[enabled79]

Hello, of course Q is on and dialing is in progress, the client is working, but if you do not respond, the notification to the mail does not come. In the queue configuration, the option to send a notification is active, but there is no notification.

 

[enabled79]

I expect, when possible, help in solving this problem, for me it is very important, and this option is included in the 3cx functionality, but does not work at all!

 

[AWS2P]

You never receive notifications or you received them later than you want?

 

[enabled79]

notifications to the mail about the missed call when you call the extension number come instantly, when you call the queue if the call is missed, you absolutely never get a mail

http://prntscr.com/o3l81a

 

[AWS2P]

Do you want to receive on 3CX App onAndroid ?
if so check this:
Possibly, you would've have turned the notifications off for the phone app. To turn it on, go to settings -> apps -> phone-> notifications & switch to show notification ! Now, you have to trade between True caller or missed call notifications

 

[enabled79]

You did not understand me, I'm not talking about Android notifications, but about notification by mail, which is not related to the Android system

 

[cobaltit]

What version of 3CX are you running?

 

[enabled79]

16.0.1.273

 

[YiannisH_3CX]

From the provided screenshot i can see that you do not have a Queue manager set. The option says that it will send a missed call notification to the Queue manager not to all users.
Add a Queue manager and let us know if the manager receives a missed call notification when a queue call is not answered.

 

[AWS2P]

This was my first target answer

On my side it works like a charm, when a Q manager is set and in manager extension used an email adress is set, if you use the notification it comes with no problem when a Q call is no answer

 

[enabled79]

Thank you both for your help, I received a notification in the mail.

 

[YiannisH_3CX]

Glad to hear you were able to resolve the issue