No option to route to Digital Receptionist

[c.holloway]

Good morning! I recently upgraded a client from version 11 to version 15.5 (and did all the intermediate steps of versions between the two) and it went fine for the most part.

However, after the upgrade, we can no longer select a digital receptionist in any call routing; the option simply isn't there. We were initially on the free PBX Edition but have since upgraded to a Standard 4 call license. I have included a screenshot of what the dropdown looks like when trying to route calls (same under the trunk AND under inbound rules). Any help resolving this would be greatly appreciated.

 

[c.holloway]

The IVR is an extension so you need to select 'extension' in the drop down and then select the extension in the other dropdown. Note that DR's have the prefix IVR in the second dropdown

It is also not available under extensions. It's like the system doesn't think they exist

 

[apostolis_3CX]

As trifif mentioned above the IVR can be found after selecting the "extension" in the drop down menu of your screenshot. Please specify if the IVR you are trying to select is present in the Digital Receptionist page of the PBX. If you add a new IVR is it visible for selection as a destination?

 

[Michael Wilson]

Hey , just chiming in. I had the same problem, turns out IE11 is too buggy. try google chrome and see if you extensions show then(This fixed it for me)

Cheers