No Outbound Calls from 3CX Softphone to Skype Gateway

[merlinman]

Recently considered transfering our old PBX to 3CX PBX.

Installed the Skype Gateway showing all ok connected from the gateway to the PBX when making calls from the VOIP client the error log shows the following:


21:18:29.687 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

21:13:29.366 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

21:08:29.094 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

21:08:20.682 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 69.0.208.27:3478 over Transport 10.1.1.4:5060

21:03:28.772 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

20:58:28.450 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

20:53:28.108 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

20:53:12.125 [CM503008]: Call(16): Call is terminated

20:53:12.085 [CM503015]: Call(16): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

20:53:12.085 [CM503014]: Call(16): No known route to target: <sip:[email protected]:5060>

20:53:12.025 [CM503010]: Making route(s) to <sip:[email protected]:5060>

20:53:12.015 [CM505001]: Ext.15: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:10.1.1.4:5060]

20:53:11.945 [CM503001]: Call(16): Incoming call from Ext.15 to <sip:[email protected]:5060>

20:52:54.119 [CM503008]: Call(15): Call is terminated

20:52:54.029 [CM503015]: Call(15): Attempt to reach <sip:[email protected]:5060> failed. Reason: Temporarily Unavailable

20:52:54.029 [CM503003]: Call(15): Call to sip:[email protected]:6064 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6064

20:52:54.029 [CM505002]: Gateway:[trunk3] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] Transport: [sip:10.1.1.4:5060]

20:52:54.029 [CM503002]: Call(15): Alerting sip:[email protected]:6064

20:52:53.769 [CM503024]: Call(15): Calling PSTNline:93860942@(Ln.10002@trunk3)@[Dev:sip:[email protected]:6064]

20:52:53.719 [CM503003]: Call(15): Call to sip:[email protected]:6062 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6062

20:52:53.709 [CM505002]: Gateway:[trunk2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] Transport: [sip:10.1.1.4:5060]

20:52:53.709 [CM503002]: Call(15): Alerting sip:[email protected]:6062

20:52:53.478 [CM503004]: Call(15): Route 2: PSTNline:93860942@(Ln.10002@trunk3)@[Dev:sip:[email protected]:6064]

20:52:53.478 [CM503024]: Call(15): Calling PSTNline:93860942@(Ln.10001@trunk2)@[Dev:sip:[email protected]:6062]

20:52:53.408 [CM503004]: Call(15): Route 1: PSTNline:93860942@(Ln.10001@trunk2)@[Dev:sip:[email protected]:6062]

20:52:53.358 [CM503010]: Making route(s) to <sip:[email protected]:5060>

20:52:53.348 [CM505001]: Ext.15: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:10.1.1.4:5060]

20:52:53.268 [CM503001]: Call(15): Incoming call from Ext.15 to <sip:[email protected]:5060>

20:52:43.865 [CM503008]: Call(14): Call is terminated

20:52:43.764 [CM503015]: Call(14): Attempt to reach <sip:[email protected]:5060> failed. Reason: Temporarily Unavailable

20:52:43.764 [CM503003]: Call(14): Call to sip:[email protected]:6064 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6064

20:52:43.754 [CM505002]: Gateway:[trunk3] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] Transport: [sip:10.1.1.4:5060]

20:52:43.754 [CM503002]: Call(14): Alerting sip:[email protected]:6064

20:52:43.504 [CM503024]: Call(14): Calling PSTNline:93860942@(Ln.10002@trunk3)@[Dev:sip:[email protected]:6064]

20:52:43.464 [CM503003]: Call(14): Call to sip:[email protected]:6062 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6062

20:52:43.454 [CM505002]: Gateway:[trunk2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] Transport: [sip:10.1.1.4:5060]

20:52:43.454 [CM503002]: Call(14): Alerting sip:[email protected]:6062

20:52:43.234 [CM503004]: Call(14): Route 2: PSTNline:93860942@(Ln.10002@trunk3)@[Dev:sip:[email protected]:6064]

20:52:43.234 [CM503024]: Call(14): Calling PSTNline:93860942@(Ln.10001@trunk2)@[Dev:sip:[email protected]:6062]

20:52:43.194 [CM503004]: Call(14): Route 1: PSTNline:93860942@(Ln.10001@trunk2)@[Dev:sip:[email protected]:6062]

20:52:43.103 [CM503010]: Making route(s) to <sip:[email protected]:5060>

20:52:43.093 [CM505001]: Ext.15: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:10.1.1.4:5060]

20:52:43.013 [CM503001]: Call(14): Incoming call from Ext.15 to <sip:[email protected]:5060>

20:52:20.501 [CM504001]: Ext.15: new contact is registered. Contact(s): [sip:[email protected]:2500;rinstance=8a072434a17a0965/15]

20:52:16.115 [CM504002]: Ext.15: a contact is unregistered. Contact(s): []

20:52:15.594 [CM504002]: Ext.15: a contact is unregistered. Contact(s): []

20:51:14.586 [CM503008]: Call(13): Call is terminated

20:51:14.546 [CM503015]: Call(13): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

20:51:14.546 [CM503014]: Call(13): No known route to target: <sip:[email protected]:5060>

20:51:14.496 [CM503010]: Making route(s) to <sip:[email protected]:5060>

20:51:14.486 [CM505001]: Ext.15: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:10.1.1.4:5060]

20:51:14.406 [CM503001]: Call(13): Incoming call from Ext.15 to <sip:[email protected]:5060>

20:51:11.822 [CM503008]: Call(12): Call is terminated

20:51:11.782 [CM503015]: Call(12): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

20:51:11.782 [CM503014]: Call(12): No known route to target: <sip:[email protected]:5060>

20:51:11.732 [CM503010]: Making route(s) to <sip:[email protected]:5060>

20:51:11.722 [CM505001]: Ext.15: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:10.1.1.4:5060]

20:51:11.632 [CM503001]: Call(12): Incoming call from Ext.15 to <sip:[email protected]:5060>

20:51:08.768 [CM503008]: Call(11): Call is terminated

20:51:08.728 [CM503015]: Call(11): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

20:51:08.728 [CM503014]: Call(11): No known route to target: <sip:[email protected]:5060>

20:51:08.678 [CM503010]: Making route(s) to <sip:[email protected]:5060>

20:51:08.648 [CM505001]: Ext.15: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:10.1.1.4:5060]

20:51:08.578 [CM503001]: Call(11): Incoming call from Ext.15 to <sip:[email protected]:5060>

20:51:00.125 [CM503008]: Call(10): Call is terminated

20:51:00.085 [CM503015]: Call(10): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

20:51:00.085 [CM503014]: Call(10): No known route to target: <sip:[email protected]:5060>

20:51:00.015 [CM503010]: Making route(s) to <sip:[email protected]:5060>

20:51:00.005 [CM505001]: Ext.15: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:10.1.1.4:5060]

20:50:59.895 [CM503001]: Call(10): Incoming call from Ext.15 to <sip:[email protected]:5060>

20:49:06.973 [CM503008]: Call(9): Call is terminated

20:49:06.883 [CM503015]: Call(9): Attempt to reach <sip:[email protected]:5060> failed. Reason: Temporarily Unavailable

20:49:06.883 [CM503003]: Call(9): Call to sip:[email protected]:6064 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6064

20:49:06.873 [CM505002]: Gateway:[trunk3] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] Transport: [sip:10.1.1.4:5060]

20:49:06.873 [CM503002]: Call(9): Alerting sip:[email protected]:6064

20:49:06.612 [CM503024]: Call(9): Calling PSTNline:61393860942@(Ln.10002@trunk3)@[Dev:sip:[email protected]:6064]

20:49:06.572 [CM503003]: Call(9): Call to sip:[email protected]:6062 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6062

20:49:06.562 [CM505002]: Gateway:[trunk2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] Transport: [sip:10.1.1.4:5060]

20:49:06.562 [CM503002]: Call(9): Alerting sip:[email protected]:6062

20:49:06.302 [CM503004]: Call(9): Route 2: PSTNline:61393860942@(Ln.10002@trunk3)@[Dev:sip:[email protected]:6064]

20:49:06.302 [CM503024]: Call(9): Calling PSTNline:61393860942@(Ln.10001@trunk2)@[Dev:sip:[email protected]:6062]

20:49:06.252 [CM503004]: Call(9): Route 1: PSTNline:61393860942@(Ln.10001@trunk2)@[Dev:sip:[email protected]:6062]

20:49:06.202 [CM503010]: Making route(s) to <sip:[email protected]:5060>

20:49:06.192 [CM505001]: Ext.15: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:10.1.1.4:5060]

20:49:06.111 [CM503001]: Call(9): Incoming call from Ext.15 to <sip:[email protected]:5060>

20:48:39.403 [CM503008]: Call(8): Call is terminated

20:48:39.313 [CM503015]: Call(8): Attempt to reach <sip:[email protected]:5060> failed. Reason: Temporarily Unavailable

20:48:39.313 [CM503003]: Call(8): Call to sip:[email protected]:6064 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6064

20:48:39.303 [CM505002]: Gateway:[trunk3] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] Transport: [sip:10.1.1.4:5060]

20:48:39.303 [CM503002]: Call(8): Alerting sip:[email protected]:6064

20:48:39.053 [CM503024]: Call(8): Calling PSTNline:61393860942@(Ln.10002@trunk3)@[Dev:sip:[email protected]:6064]

20:48:39.012 [CM503003]: Call(8): Call to sip:[email protected]:6062 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6062

20:48:38.992 [CM505002]: Gateway:[trunk2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.8742.0] Transport: [sip:10.1.1.4:5060]

20:48:38.992 [CM503002]: Call(8): Alerting sip:[email protected]:6062

20:48:38.742 [CM503004]: Call(8): Route 2: PSTNline:61393860942@(Ln.10002@trunk3)@[Dev:sip:[email protected]:6064]

20:48:38.742 [CM503024]: Call(8): Calling PSTNline:61393860942@(Ln.10001@trunk2)@[Dev:sip:[email protected]:6062]

20:48:38.702 [CM503004]: Call(8): Route 1: PSTNline:61393860942@(Ln.10001@trunk2)@[Dev:sip:[email protected]:6062]

20:48:38.632 [CM503010]: Making route(s) to <sip:[email protected]:5060>

20:48:38.622 [CM505001]: Ext.15: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.1.8571.0] Transport: [sip:10.1.1.4:5060]

Thank You ASAP. Since this is preventing calls for the past two days.

 

[Vali_3CX]

Hi
Call to sip:[email protected]:6062 has failed; Cause: 480 Temporarily Unavailable

61393860942 is missing the country code, Skype require this (such as 0035761393860942).
Also, you MUST have Skype credit, also required by Skype.

Regards
vali

 

[merlinman]

Thank you for the reply outbound calls seem to be functioning. There is a secondary issue with incoming call not being answered by the skype gateway.

this includes skype picking up the call but gateway showing the call but the PBX not answering. Digital Auto Attendent answering in configurted with prompts menus stilll not answering call.

Assistance on where to go from here. I am sure its to do with configuration somewhere.

 

[ayachem]

I had a similar issue that had me stumped for quite a while: Outgoing Skype calls were always marked busy and Incoming calls getting answered and immediately dropped.

Turns out that it was because I had used remote desktop to access my 3CX/Skype Gateway server. When connected via remote desktop, the server thought it had no Microphone available, which causes errors in Skype.

When disconnected from Remote Desktop, everything worked fine. I recommend using VNC or some alternate method of remoting to the server if necessary.

~ Michelle

 

[Vali_3CX]

Turns out that it was because I had used remote desktop to access my 3CX/Skype Gateway server. When connected via remote desktop, the server thought it had no Microphone available, which causes errors in Skype.

Hi, Michelle

It's true, and the remote desktop connection issue we discussed here a little, please read also this message, it might be useful:
http://www.3cx.com/forums/skype-gateway-fails-reason-failed-remote-device-error-11531.html#p59303

Regards
vali