No outbound SMS via Twilio after U5 Beta update

[jonfry]

Hi all,

SMS was working perfectly before I deleted the Twilio SMS settings under Messages > SMS then upgraded to U5 Beta.

I then followed the instructions to add SMS to the existing Twilio SIP trunk.

Incoming SMS is working okay but I now can't reply to these messages or start a new message. I'm seeing a red X next to the outgoing test messages and the following error message in the event log on the dashboard:

Failed to send message(s) to the provider 'twilio' from '+447400XXXXXX' to '+447741XXXXXX'. Exception: No provider found for number +447400XXXXXX

Any help on what to do next to fix this would be appreciated.

 

[Evolute IT]

Maybe related to: https://www.3cx.com/community/threads/u5-beta-telnyx-sms-outbound-not-working.116040/

We got a ticket opened with 3CX right now to figure it out.

 

[jonfry]

Maybe related to: https://www.3cx.com/community/threads/u5-beta-telnyx-sms-outbound-not-working.116040/

We got a ticket opened with 3CX right now to figure it out.

Thanks for the link. It does look like the same issue as you're experiencing except with a different provider. I'll keep following the thread for a solution.

 

[torresfrank1]

In my case, Twilio is working like a charm. I am having issues with Flowroute. I can send messages, but I can't receive messages.

 

[JohnS_3CX]

1. Can you recheck the number in question has SMS enabled in the Twilio Portal?

2. Have you added the new webhook from the sip trunks section in the Twilio portal (both step 3 and 4)?


3. Have you pasted any newly generated SID and Token back into 3CX?