No pop with Connectwise integration

[busch]

After 4 hours I am giving up.
I read a ton of posts in this form, learned some stuff that I feel is missing form the ConnectWise Integration Page (https://www.3cx.com/docs/pbx-crm-integration-connectwise/)
but still no go for pops

test button works
The Journaling Works but could use some love if you configure it for notes it enterers data into the notes field but that clogs up the notes.
If you configure it for activities it would be great if you could configure the status so received calls could be set to closed and missed calls could be left with a open Activity.

Back to the Pops:
We have a self hosted system up to date with V 16.0655 Pro
Latest version of Chrome and and 3cx extension running on Win 10 pro
Screen pops are allowed for the 3cx Server (ibn chrome)
incoming calls show in the web client ( as well as the 3cx windows client)
calling from outside
but no screen pops
I tried and set it to " Auto launch a Custom Contact URL using variables " to launch a test site but that did not work either
I tried the same setup on a different machine with no 3cx win 10 client installed and same results


Help would be greatly appreciated
Aloha Matthias

 

[edossantos]

Can you share a screenshot of your Web Client when you receive an inbound call from a matched contact?

Please also ensure that you don't have a non-CRM contact in 3CX Contacts having this phone number, otherwise that contact will be used and you will not see the popup.

 

[busch]

Thanks Ernesto,
The contact list was wipes yesterday
her is a screenshot :


Thanks

 

[edossantos]

The screenshot shows the caller name. Do you have it in 3CX Contacts? Or from where is it taken?

 

[busch]

This caller is in our CRM and was properly recognized by 3cx with the correct name
I had all contact entries delete in the 3cx Contact list.

 

[edossantos]

Can you test with the Web Client instead of the Chrome Extension? You should see the contact card when you receive the call:

 

[busch]

I only seem to be getting the Phone number on the fat client

 

[Evolute IT]

View attachment 19226
I only seem to be getting the Phone number on the fat client

This client does not support the server-side CRM integration. Only the Webclient/Browser Extension.

 

[busch]

My Bad I misunderstood the request
The web client (page https://xxxxx.com/webclient/#/people)
does not react to calls at all only the chrome extension fires when I have an incoming call
I can make outgoing calls from the webclient....

 

[edossantos]

My Bad I misunderstood the request
The web client (page https://xxxxx.com/webclient/#/people)
does not react to calls at all only the chrome extension fires when I have an incoming call
I can make outgoing calls from the webclient....

That's weird, the Web Client should show you the inbound call toaster, no matter if it's configured in CTI mode or softphone mode. Can you show a screenshot of what you see when you receive a call from the Web Client?