No Ring on Push v14

[daktur]

Hi,

I am facing the same no ring issue on v14. When my android app is awating for push notification, the phone does note ring and android shows the notification only after a while as a missed call.

Any ideas?

Thank you

 

[NickD_3CX]

Make sure you have PUSH enabled for that extension in the Extension Settings for that extension.

If that doesn't work, try deleting the account from the Android App and sending a new Welcome Email.

If that also doesn't work, I have seen cases where deleting the GCM project and recreating it with a new API key, etc fixed this issue. If you do this remember to send a new Welcome Email again after deleting the account on the phone first.

Just in case you need the instructions of how to create a GCM Project have a look here:
http://www.3cx.com/docs/configuring-google-push/