No route exists issue

[mykredit]

Hello all,

When we make automated calls, we get a "no route exists" error. What is the reason?

 

[JohnS_3CX]

Hello,

You probably do not have an outbound rule to allow those calls.

Are the calls performed by a user extension or by the 3CX system?


Please see our presentation on outbound routing to create the appropriate rules to allow your calls:
https://www.3cx.com/3cxacademy/videos/advanced/configuring-outbound-routing/

Specifically from slide 9 - for system extensions

 

[mykredit]

Hello,

You probably do not have an outbound rule to allow those calls.

Are the calls performed by a user extension or by the 3CX system?


Please see our presentation on outbound routing to create the appropriate rules to allow your calls:
https://www.3cx.com/3cxacademy/videos/advanced/configuring-outbound-routing/

Specifically from slide 9 - for system extensions

No, I have an outbound rule.

 

[JohnS_3CX]

Can you open the outbound rule and show us a screenshot please?

And also a screenshot of the list of outbound rules

 

[mykredit]

Can you open the outbound rule and show us a screenshot please?

And also a screenshot of the list of outbound rules

 

[JohnS_3CX]

And can you also describe how the calls are automated?

 

[mykredit]

And can you also describe how the calls are automated?

we have CallFlow that we wrote. We realize with the file that we created over CFD and uploaded to 3cx. We have been using it for about 2 years, but we have been experiencing this problem for the past 1 week.

 

[JohnS_3CX]

Is it possible to match the reported failed calls with logs on the management console?

You should be able to filter by extension and date to make it a bit easier. It may also be necessary to enable Verbose logs to capture more information and repeat the automated calls to replicate the issue.