No Sentiment Score?

[Midd-Atlas]

We have a client with a 16SC Enterprise license. We have 3CX setup as the Transcription Engine. Our call recordings are successfully getting transcribed but in any of the reports like the Call Log or Extension Statistics report the sentiment score just a - with no number.

I've resynced the licensing data and restarted all of the services but am still not able to get the Sentiment score. I presume something isn't configured correctly but I cannot figure out what it is.

 

[Alphabetic]

Check your "OPENAI_SENTIMENT" Parameter is set correctly

 

[Midd-Atlas]

This is what is in the value:
Analyze the sentiment of the following call transcript on a scale from 1 to 5, where 1 is extremely negative, and 5 is extremely positive.
Consider professionalism, kindness, humor, empathy and satisfaction as positive traits and deduct points for rudeness, hostility, annoyance and unprofessionalism.
If the content is offensive, aggressive, vulgar, or inappropriate, provide an appropriate negative sentiment.
Only respond with an integer number from 1 to 5.

 

[Midd-Atlas]

Does the sentiment score only work with OpenAI on v20 update 4? It doesn't work with the 3CX's transcription?

 

[Evolute IT]

3CX transcriptions don't provide summary or sentiment score.

Only the OpenAI integration provides this at the moment.