No video from i16SV in Web/PWA client

[KeithTX]

We recently purchased and configured an i16SV in our on-premises 3CX v20. When answering a call from the device with a Fanvil X6, the Android app, and the old copy Desktop App (one computer still has it), we can see the video from the phone. When answering a call from the web and PWA clients, we do not get video, though, in rare instances, we see the video flash briefly before it goes away. We have tried it in both Edge and Chrome. I am aware that the new Windows client doesn't support video yet.

Has anyone experienced this and have a solution or some things to try?

Thanks,
Keith

 

[JohnS_3CX]

Hi Keith,

We can also confirm the same and have reported this to Fanvil.

I'd suggest you also open a ticket with them to increase awareness of the issue.

 

[KeithTX]

Thank you, I will open a ticket with Fanvil.

 

[KeithTX]

After working with Fanvil, and successfully making a video call to a Fanvil phone, they are indicating it is a 3CX issue. Any ideas?

 

[JohnS_3CX]

A bit of red herring I'm afraid, as the issue was never towards other IP phones but towards the webclient/PWA.

We are currently still waiting on their feedback.

 

[Carlos Ros]

Hello, We have exactly the same problem: 2 Fanvil i10SV units registered ok with 3CX, running the firmware provided by 3CX itself... the call is established ok, but when negotiating the video, the image appears for a few tenths of a second and disappears = "the image fades to black".

However, from an iPhone11 smartphone the image remains stable ok.

We look forward to your response.

 

[JohnS_3CX]

We have confirmation from Fanvil, and the issue is under investigation by them.