No voice for both line

[richard]

I am using ATCOM IP PHONE model (AT-530P), TP-Link WEb SmartSwitch, I used 3CX IP Phone Systems, everything is ok, the only problem is, I can't hear the voice for both caller and receiver, there is a connection, all IP Phone was registered, there is also a dial tone for every Phone. What should I do, anybody can helpme this problem? Pleaseee........

second do I need Internet connection whrere I only configured the InterCom (Telephone Inside the Company only)?

richard

 

[yadac123]

is your 3cx box behind a firewall? you need to forward ports 9000 and up.

 

[richard]

I got the exact configuration, thanks for your help,

I have another problem. I could not make outbound call,

10:27:30.765 Call::Terminate [CM503008]: Call(37): Call is terminated
10:27:30.734 Call::RouteFailed [CM503014]: Call(37): Attempt to reach "99930920"[sip:[email protected]:5060] failed. Reason: Forbidden
10:27:30.734 CallLeg:nFailure [CM503003]: Call(37): Call to sip:[email protected]:5060 has failed; Cause: 603 Decline; from IP:192.168.1.55
10:27:24.531 CallLeg:nFailure [CM503003]: Call(37): Call to sip:[email protected]:5060 has failed; Cause: 603 Decline; from IP:192.168.1.55
10:27:18.328 CallLeg:nFailure [CM503003]: Call(37): Call to sip:[email protected]:5060 has failed; Cause: 603 Decline; from IP:192.168.1.55
10:27:12.140 CallLeg:nFailure [CM503003]: Call(37): Call to sip:[email protected]:5060 has failed; Cause: 603 Decline; from IP:192.168.1.55
10:27:05.968 CallCtrl:nSelectRouteReq [CM503004]: Call(37): Calling: PSTNline:10001@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]
10:27:05.875 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to "99930920"[sip:[email protected]:5060]
10:27:05.875 Extension:rintEndpointInfo [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Voip Phone 1.0] Transport: [sip:192.168.1.2:5060]
10:27:05.843 CallCtrl:nIncomingCall [CM503001]: Call(37): Incoming call from Ext.101 to "99930920"[sip:[email protected]:5060]