Hello,
We've encountered a real problem since the "Send welcome email" button to users disappeared.
Previously, it was possible to simply resend the email so the user could create or recreate their Webclient/App password without affecting the rest of their configuration.
Now, the only available action seems to be "Reset password," which is completely unsuitable in many cases.
Indeed, this action also resets SIP credentials, which immediately causes phone disconnections, requires reprovisioning, and sometimes leads to more serious incidents, especially on provisioned DECT handsets.
In production environments, this can break perfectly functional phones simply because we want to resend an access link to a user.
As an integrator, we regularly need to resend this welcome email without modifying the technical credentials linked to the physical phones. The workflow, which was previously simple and risk-free, has now become a potentially disruptive action.
Is there a way to resend only the welcome email without resetting the SIP credentials?
Is this a deliberate change or an ongoing development that could be reviewed?
A separate button such as "Resend Welcome Email" would be very useful in a daily operational context.
Thank you for your feedback.
We've encountered a real problem since the "Send welcome email" button to users disappeared.
Previously, it was possible to simply resend the email so the user could create or recreate their Webclient/App password without affecting the rest of their configuration.
Now, the only available action seems to be "Reset password," which is completely unsuitable in many cases.
Indeed, this action also resets SIP credentials, which immediately causes phone disconnections, requires reprovisioning, and sometimes leads to more serious incidents, especially on provisioned DECT handsets.
In production environments, this can break perfectly functional phones simply because we want to resend an access link to a user.
As an integrator, we regularly need to resend this welcome email without modifying the technical credentials linked to the physical phones. The workflow, which was previously simple and risk-free, has now become a potentially disruptive action.
Is there a way to resend only the welcome email without resetting the SIP credentials?
Is this a deliberate change or an ongoing development that could be reviewed?
A separate button such as "Resend Welcome Email" would be very useful in a daily operational context.
Thank you for your feedback.
