Non-restful API integration to CRM

[eric-ftec]

Hello.

I'm trying to figure out how to get name details from our CRM (WHMCS). All of the documentation I am reading is discussing REST integrations, but WHMCS does not have a RESTful API. Instead WHMCS API accepts POST requests to the API endpoint.

https://developers.whmcs.com/api/sample-code/

Does anyone have any examples on how to have 3CX query a API via a POST query? Seems simple enough, but not sure if 3CX is capable of doing this without putting a REST interface on top of WHMCS.

Thanks for any guidance.

-Eric

 

[Evolute IT]

See attached file.

Not sure if the search will work as their docs doesn't specify that the search value also checks the phone number.


Also, make sure your phone numbers in WHMCS are entered as E164 or national format (10-digits most likely) without any spaces, dashes, parentheses, or anything else. Digits only. Otherwise, the API won't return the results.

You will need to adjust this line to whatever the URL should be for the WHMCS client's webpage:

<Output Type="ContactUrl" Passes="0" Value="[WhmcsUrl]/clients/[ContactID]" />

 

[eric-ftec]

See attached file.

Not sure if the search will work as their docs doesn't specify that the search value also checks the phone number.
View attachment 40050

Also, make sure your phone numbers in WHMCS are entered as E164 or national format (10-digits most likely) without any spaces, dashes, parentheses, or anything else. Digits only. Otherwise, the API won't return the results.

You will need to adjust this line to whatever the URL should be for the WHMCS client's webpage:

<Output Type="ContactUrl" Passes="0" Value="[WhmcsUrl]/clients/[ContactID]" />

This is a great start. I appreciate you replying so quickly. I'll see if I make any progress.

 

[VoIPTools]

Keep in mind that "REST" is nothing more than a recommendation for how to design your web APIs. Really, the requirement is simply that the CRM API allow you to "POST" requests to a web API.