api crm integration

  1. Multiple API Issues: CallHistoryView Stuck on Old Data, and Null attached_data in WebSocket

    Version: Enterprise 8SC v20.0 We are in the process of integrating our application with the 3CX API and have run into several critical issues. We have successfully set up an API user (Service Principal) in the Admin Console and are able to get a Bearer token successfully. Using the token, some...
    • faveo
    • Thread
    • api api crm integration api integration call log callconrol callcontrolapi recording logs websocket
    • Replies: 2
    • Forum: Phone System / PBX

  2. 3CX API integration issue

    We have detected an anomaly on a CRM integration in development using the API and the 3CX integration wizard. The issue is that we cannot receive the POST call from 3CX at the end of the call, the one that contains the return data of the conversation I attach the markdown file with all the...
    • basics
    • Thread
    • api crm integration
    • Replies: 6
    • Forum: Other

  3. WebSocket event bug?

    I'm listening to "wss://{{fqdn}}/callcontrol/ws", so far so good. The flow I'm testing is this... 101 calls 138 138 blind transfer call to 139 139 answers After some seconds 101 hangs up Here's the WebSocket events I receive... Each time I get an event, I get the participant like...
    • Mora
    • Thread
    • api api crm integration websocket websockets
    • Replies: 3
    • Forum: Other

  4. API with Go High Level

    We are looking to see how we can integrate 3CX in the GHL. I know they have their own voice connector but 3CX says it can integrate via APIs. Anyone have luck using 3CX with them?

  5. Request for Assistance with CMR Integration for Google Sheets

    Hello 3CX Community, I'm currently working on an integration between 3CX and Google Sheets and need some guidance on using Call Management Reports (CMR) instead of Call Data Records (CDR) for this purpose. Objectives: Fetch Call Management Reports (CMR): I need to retrieve call metrics and...
    • MayurMali
    • Thread
    • api crm integration google sheet help integration crm
    • Replies: 0
    • Forum: Other

  6. Non-restful API integration to CRM

    Hello. I'm trying to figure out how to get name details from our CRM (WHMCS). All of the documentation I am reading is discussing REST integrations, but WHMCS does not have a RESTful API. Instead WHMCS API accepts POST requests to the API endpoint...
    • eric-ftec
    • Thread
    • api crm integration post whmcs
    • Replies: 3
    • Forum: Other
  7. JanFilipowski

    Zoho Bigin CRM integration

    Hi 3CX engineers, I've been struggling with the integration I was asked to create between 3CX and Zoho Bigin. Although I am aware that integration with Zoho Bigin, contrary to Zoho CRM, isn't supported by 3CX, I tried to use the CRM Template Wizard to create a valid solution. When I tried to...
    • JanFilipowski
    • Thread
    • api crm integration crm crm template wizard zoho zohobigin
    • Replies: 4
    • Forum: Other

  8. Limited options for digital receptionists and customization

    Dear fellow 3CX users, I hope you're all doing well. As a user of the 3CX platform, I find myself facing some challenges, and I'm seeking your help and expertise to resolve them. 1️⃣ User Limit: I recently discovered that the platform now allows only a maximum of 10 users per organization...
    • Moosa
    • Thread
    • 3cx api crm integration digital receiptionist
    • Replies: 1
    • Forum: SMB

  9. Need help integrating 3CX API with custom CRM using Django

    Hello fellow developers and support team, I am currently working on a project where I need to integrate the 3CX API with a custom CRM system built using Django. I have explored the 3CX API documentation and understand its capabilities well. However, I am looking for guidance on effectively...
    • salman pahadi
    • Thread
    • api crm integration contact lookup django
    • Replies: 1
    • Forum: Other

  10. Initiate the call from CRM to hide the calling number from staff for Real estate company.

    Hai, one of our customer, have developed own CRM for Real Estate company. CRM developer can mange the customization in CRM. they have contact list uploaded to the CRM but contact numbers are hidden for agents. Following scenario customer looking for. When agent ready to make call , agent will...

  11. 3CX Hubspot Deals automatic Association

    Hi all, I need help to configure XML file on 3cx to permit us to create call logs on Hubspot not only for contact/companies, but also on deals level. We need that when the log is created on contact level, that same log is associated also on all the deals of that contact. Please can you help me...
    • claudio1985
    • Thread
    • api crm integration crm deals hubspot integration xml
    • Replies: 9
    • Forum: Hubspot

  12. Solved Help with integration

    Hi, I'm trying to integrate a crm system with 3cx but I'm a bit new to this. This crm to save calls accepts a url complete of all the data (ex: https://crm-ip/reportcall/?Calltype=Inbound&Duration=120&Agent=100) I've some problems with the duration of the calls. Using the variable...

  13. Initiate a call via API to external number and Extension (custom Outbound Caller ID) - Linux Server LAMP

    Hello everyone We have a 3cx on Cloud LINUX: Our CRM is a custom CRM (LAMP) and is is not on the list of supported CRM's for which we initially wrote a feature to call an external number, and extension and log the call in our application log using 18.0 (Build 418) Can someone tell me how is...
    • Tr0k1t
    • Thread
    • 3cx and php api api crm integration api integration api rest linux php
    • Replies: 5
    • Forum: Other

  14. Is this scenario possible?

    Hi, we are planning to integrate Jira into 3CX. As for our use case, is this possible? When a call comes in: If the caller is known Create a Jira ticket Auto populate the ticket with customer info in the reporter and phone number fields Popup the information of the customer during the...
    • jinjeno
    • Thread
    • api crm integration crm integration jira jira service desk
    • Replies: 1
    • Forum: Other

  15. Can't get it to work with zoho CRM!

    Hi, I have installed 3CX on AmazonLightsail. https://my-pbx.example.jp:5001 but the connection is refused when I type https://my-pbx.example.jp I have registered it at Here is the problem I was able to get to the approval screen without any problems, but the green mark of approval is not lit...
    • Masaya Hanato
    • Thread
    • api crm integration crm linkage zoho
    • Replies: 0
    • Forum: Zoho

  16. FreshDesk Integration - Ticket Opening on Incoming Call

    Hi, I'm currently running the 3CX pro license and use the 3CX API to integrate with FreshDesk. The issue that I have is its opening a ticket on all incoming calls instead of only opening a ticket for the agent/user answering the call. Meaning, I have 20 agents in the call queue, and the same...
    • Ludi
    • Thread
    • api api crm integration crm freshdesk intergration tickets
    • Replies: 2
    • Forum: Web Client

  17. Transfer From CRM

    Hello, In order to integrate 3CX with a CRM (client side) we will need a way to blind forward a call from an API Call or a dial code (invoqued by a "callto:" for example) is this possible ? I know the API is not documented, but does someone as already done a thing like that ? If not will it be...

  18. API - Get list of extention numbers with active calls?

    Is it possible via the API to get a list of extention numbers that are in active calls? Thanks
    • Mora
    • Thread
    • api api crm integration
    • Replies: 3
    • Forum: Other

  19. Dynamics 365 Query Not Working

    I've noticed in the last week, possibly since the last update but it may have been longer that 3CX is not finding existing contacts in dynamics it just creqates new ones. This is the query in the 3CX intergration...
    • WebMediafields
    • Thread
    • api api crm integration crm dynamics dynamics 365 intergration
    • Replies: 11
    • Forum: Other

  20. 3CX and Simpro Integration

    Hello, Is there a way to integrate 3CX and Simpro. I want to sync my contact from Simpro to 3cx. Is Api integration is an option?
    • abuu
    • Thread
    • api crm integration crm integration
    • Replies: 2
    • Forum: Other
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